Payroll Call Center Rep

4 weeks ago


Chicago, United States Chicago Public Schools Full time

Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students in 600 schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments - student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.

The Office of the Controller is responsible for the financial operations of Chicago Public Schools, including Accounts Payable, Accounts Receivable, Payroll, Internal Accounts, and Corporate Accounting.

Job Summary:

Under direct supervision, the Payroll Call Center Rep is the first point of contact for over 48,000 Chicago Public Schools employees on all payroll-related inquiries. This role provides support for customer interactions over the phone and participates in developing, reviewing, and editing payroll policies.

The Payroll Call Center Rep will be held accountable for the following responsibilities:

* Receives, investigates, and provides clear and accurate answers to CPS employees on basic payroll information and procedures, including pay schedules, deductions, time keeping records and others, adhering to the service metrics requirements.
* Serves as the first-level support to customer inquiries escalating more complex inquiries.
* Creates call incidents, tracks customer inquiries, and closes out call transactions.
* Maintains clear and accurate records of customer inquiries and resolutions.
* Performs other duties as assigned.

In order to be successful and achieve the above responsibilities, the Payroll Call Center Rep must possess the following qualifications:

Education Required:

* High school diploma or GED equivalent is required.

Experience Required:

* Minimum of two (2) years of customer service experience is required.
* Minimum of one (1) year experience working in a payroll environment or with payroll systems is preferred.
* Experience with payroll administration, call centers, and customer service management systems is preferred.
* Experience with PeopleSoft and Kronos is preferred.

Knowledge, Skills, and Abilities:

* Strong communication and problem-solving skills to articulate verbal and written resolution to customers by telephone or email in a professional manner.
* Flexibility and a consistent positive attitude while resolving customer inquiries and issues.
* Ability to multi-task and create call incidents to track customer inquiries while simultaneously closing out call transactions.
* Bilingual (Spanish) is preferred.

Conditions of Employment

As a condition of employment with the Chicago Public Schools (CPS), employees are required to:

* Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.
* Be Fully Vaccinated Against COVID-19 - Unless approved for a medical or religious exemption, all employees are required to be up-to-date on COVID-19 vaccinations, including boosters, and to submit proof of vaccination to the district within 30 days of hire. "Up-to-date" on vaccination is defined as being at least two weeks past all primary vaccine doses and any applicable boosters.

'399716



  • Chicago, United States Chicago Public Schools Full time

    Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each...


  • Chicago, United States Chicago Public Schools Full time

    Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each...


  • Chicago, United States Chicago Public Schools Full time

    Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each...


  • Chicago, United States City of Chicago School District - Chicago Public Schools Full time

    Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students in 600 schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student Payroll, Call Center, Customer Service, Accounting, Education, School


  • Chicago, United States City of Chicago School District - Chicago Public Schools Full time

    Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students in 600 schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student Payroll, Call Center, Customer Service, Accounting, Education, School


  • Chicago, United States City of Chicago School District - Chicago Public Schools Full time

    Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students in 600 schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student Payroll, Call Center, Customer Service, Accounting, Education, School


  • Chicago, United States Ultimate Staffing Full time

    Ultimate Staffing is seeking Remote Call Center Reps that can start ASAP! Pay: $18/hrSchedule - Monday - Friday. Hours could vary between 7 AM - 7 PM CST. Position: Inbound Customer Support Rep* This position is working from home.* Handle 60+ inbound calls per day on average* Answering questions from policy holders regarding a data breach and giving...


  • Chicago, United States Chicago Pain Medicine Center Full time

    **Call Center Rep** We are seeking a skilled and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and handling incoming calls from customers or clients. Your primary goal will be to assist patients with inquiries, resolve issues, and ensure...


  • Chicago, United States Alivio Medical Center Full time

    **SUMMARY** This position is responsible for supervising the daily operations of the Alivio Medical Center (AMC) call center. Through leadership, training and development, this position will ensure patient calls and inquiries are properly handled and resolved in a timely manner. The Call Center Supervisor will ensure policies, procedures, and standard work...

  • Call Center Supervisor

    21 hours ago


    Chicago, United States Alivio Medical Center Full time

    **SUMMARY** This position is responsible for supervising the daily operations of the Alivio Medical Center (AMC) call center. Through leadership, training and development, this position will ensure patient calls and inquiries are properly handled and resolved in a timely manner. The Call Center Supervisor will ensure policies, procedures, and standard work...

  • Payroll Specialist

    1 week ago


    Chicago, United States Chicago Family Health Center Full time

    Description: **Job Title**: Payroll Specialist **Location: South Chicago 9119 S. Exchange Ave Chicago, IL 60617** **Schedule**:Monday - Friday 8:00am - 4:00pm Chicago Family Health Center is seeking a highly motivated and professional Payroll Specialist to join our team. Under the supervision of the Chief Financial Officer (CFO), the Payroll Specialist...

  • Call Center Agent

    1 week ago


    Chicago, United States South Mountain Healthcare & Rehabilitation Center Full time

    We are searching for a polite, professional call center agent to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center agent may handle a high volume of inbound or outbound calls or both and should seek to...

  • Patient Service Rep

    3 weeks ago


    Chicago, United States VitalSkin Dermatology Full time

    Job DescriptionJob DescriptionPreferred: at least two years of experience in a medical office or other healthcare call center setting and extensive customer service experience. Familiarity with third-party payer systems: Medicare, Medicaid, and commercial.As a Call Center Scheduler at our Bucktown dermatology practice - you are a well-rounded customer...

  • Patient Service Rep

    3 weeks ago


    Chicago, United States VitalSkin Dermatology Full time

    Preferred: at least two years of experience in a medical office or other healthcare call center setting and extensive customer service experience. Familiarity with third-party payer systems: Medicare, Medicaid, and commercial. As a Call Center Scheduler at our Bucktown dermatology practice - you are a well-rounded customer service professional with extensive...

  • Patient Service Rep

    1 week ago


    Chicago, United States VitalSkin Dermatology Full time

    Job DescriptionJob DescriptionPreferred: at least two years of experience in a medical office or other healthcare call center setting and extensive customer service experience. Familiarity with third-party payer systems: Medicare, Medicaid, and commercial.As a Call Center Scheduler at our Bucktown dermatology practice - you are a well-rounded customer...


  • Chicago, United States 16 On Center HQ Full time

    **Position Summary** As the **Payroll and Benefits Specialist**, you will primarily focus on executing payroll-related tasks with precision and accuracy. Your responsibilities will encompass overseeing payroll processing, which constitutes the majority of your role. Additionally, you will manage benefits administration and HRIS (Human Resources Information...

  • Payroll Specialist

    2 weeks ago


    Chicago, United States Lakeshore Talent Full time

    Lakeshore Talent is partnering with a client who has a need for a Payroll Specialist based out of Chicago, Illinois. This is a hybrid, direct hire position and pays 60K-65K per year (depending on experience).Background check required upon hire.Job Description:As the payroll specialist you will play a key role in managing the payroll process for a portfolio...

  • Payroll Specialist

    1 week ago


    Chicago, United States Lakeshore Talent Full time

    Lakeshore Talent is partnering with a client who has a need for a Payroll Specialist based out of Chicago, Illinois. This is a hybrid, direct hire position and pays 60K-65K per year (depending on experience).Background check required upon hire.Job Description:As the payroll specialist you will play a key role in managing the payroll process for a portfolio...


  • Chicago, United States The LaSalle Group Full time

    Our client, a national and growing corporation in the Chicagoland area, is looking for an experienced Payroll Specialist to join their team! This Payroll Specialist will be responsible for high-volume, multi-state payroll processing for multiple sites within the organization. If you are looking to grow your career within payroll, please apply today! Payroll...

  • Payroll Specialist

    3 weeks ago


    Chicago, United States Chicagofamilyhealth Full time

    Description Job Title: Payroll Specialist Location: South Chicago 9119 S. Exchange Ave Chicago, IL 60617 Schedule: Monday - Friday 8:00am - 4:00pm Chicago Family Health Center is seeking a highly motivated and professional Payroll Specialist to join our team. Under the supervision of the Chief Financial Officer (CFO), the Payroll Specialist serves as the...