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Call Center Agent

2 months ago

Chicago, United States Fresh Form Draft Full time
Call Center Agent

Department: Initial Communications

Employment Type: Full Time

Location: Chicago, IL

Compensation: $18.50 - $28.00 / hour

Description

Welcome to Initial Communications, the marketing company that's all about making your business shine We're a team of energetic and creative professionals who are passionate about helping our clients succeed.

Job Description: As a Call Center Agent at Initial Communications, you will serve as the first point of contact for customers, addressing inquiries, providing information, and resolving issues. You will deliver excellent customer service through inbound and outbound calls, ensuring customers receive timely and accurate information about our products and services.

Salary range: $18.50 - $28.00 per hour
Job: Full time
On site job

Key Responsibilities

  • Customer Support: Handle incoming calls, addressing customer inquiries regarding products, services, and promotions. Provide accurate and timely responses to ensure customer satisfaction.
  • Problem Resolution: Assist customers in resolving issues, troubleshooting, and providing solutions to ensure a positive experience. Escalate complex problems to the appropriate team members when necessary.
  • Outbound Calls: Make follow-up calls to existing customers to provide additional information or resolve pending issues.
  • Data Entry: Accurately log customer interactions, inquiries, and complaints into the company's CRM system, ensuring all details are properly recorded.
  • Maintain Product Knowledge: Stay updated on the company's offerings, promotions, and updates to provide customers with current and accurate information.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; additional training in customer service is a plus.
  • Previous experience in a call center or customer service role is preferred.
  • Excellent verbal communication skills and a customer-centric approach.
  • Strong problem-solving skills and the ability to handle customer complaints professionally.
  • Proficiency in using CRM systems and basic computer applications.
  • Ability to manage multiple tasks and work in a fast-paced environment.
  • Flexibility to work shifts, including evenings, weekends, and holidays as needed.
Benefits
  • Health insurance coverage
  • Retirement savings plan (401k)
  • Paid time off and holidays
  • Professional development opportunities
  • Flexible work arrangements


Join our team and be part of a collaborative and innovative work environment where your creativity and expertise are valued and rewarded.