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Call Center Associate

2 months ago

Chicago, United States Restore Hyper Wellness Full time
Job DescriptionJob Description

Call Center Associate Description

Restore is seeking a Call Center Associate to join our dynamic team. If you thrive in a fast-paced environment and have a passion for health and wellness, we want to meet you.

As a Call Center Associate, you’ll play a vital role in cultivating and maintaining the Restore culture. We’re looking for a team-oriented individual with strong communication skills to assist our clients with a wide range of inquiries and support needs. This is your chance to join Restore on a mission to help people do more of what they love through our innovative, science-backed wellness services.

Key Roles as a Call Center Associate
  • Respond to customer inquiries in a timely and professional manner via phone call, text message, and email 
  • Follow up with leads acquired through our digital marketing efforts
  • Assist clients with booking appointments and navigating our services
  • Provide information about Restore’s wellness services and products
  • Follow up with customers to ensure their needs are met and their concerns are addressed
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members to ensure high-quality customer service
  • Stay up-to-date with our services, promotions, and policies to provide accurate information to customers
  • Participate in ongoing training and development to enhance customer service skills
Qualifications
  • You’re a health and wellness enthusiast and have a passion for fitness.
  • You have exceptional verbal and written communication skills.
  • You have strong problem-solving abilities and can handle challenging situations with ease.
  • You are comfortable using customer relationship management (CRM) software and other call center technologies.
  • You have a passion for sales
  • You have a proven track record of delivering excellent customer service.
  • You are detail-oriented and can manage multiple tasks simultaneously.
  • Bachelor’s degree is plus, but not required.
Benefits of Joining Restore
  • Competitive wages
  • 401K and Health Insurance
  • Complimentary and discounted access to Restore’s innovative wellness services
  • Paid participation in local fitness and social events
  • Opportunity for internal growth
  • The knowledge that you’re making a positive impact on people’s lives every day
Now, a Little About Us

Restore Hyper Wellness + Cryotherapy is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore as the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.


 

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