Call Center Coordinator

5 months ago

Chicago, United States Chicago Public Schools Full time

Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments - student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.

The Office of Diverse Learner Supports and Services (ODLSS) works to support networks, schools, and families with all issues related to special education, including instruction, interventions, and legal and compliance supports.

The Call Center Coordinator will be held accountable for the following responsibilities:

  • Promote parent's empowerment, particularly in ODLSS matters, by providing high-quality services, accurate information, and timely resolution of all inquiries and requests for assistance
  • Support Principals with information and timely resolution of all inquiries and requests for assistance
  • Engage in cross-functional collaboration with multiple departments to offer solutions to both parents and district employees regarding ODLSS
  • Effectively respond to inbound customer inquiries, prioritizing the resolution or coordination of concerns related to ODLSS
  • Maintain a continuous improvement approach to creating and maintaining reference and knowledge base material; identify and close gaps in knowledge or reference materials through the creative use of various medium solutions
  • Communicate key concerns and call trends to leadership to increase and improve the delivery of proactive resources and information for parents and school community
  • Track all customer interactions (calls, emails and service requests) using a customer service management (CSM) and other tracking tools
  • Meet key performance measures related to call quality and other call center metrics
  • Report systems problems that may affect departmental standards
  • Complete testing and implementation of new services and systems as needed
  • Assist with the development of standard operating procedures
  • Perform other duties as assigned
In order to be successful and achieve the above responsibilities, the Call Center Coordinator must possess the following qualifications:

Education Required:
  • High School diploma is required
  • Bachelor's degree from an accredited college/university is preferred
Experience Required
  • Minimum of three (3) years of customer service experience is required
  • Ability to work in a team setting with multiple contributors on projects
  • Ability to multi-task projects, people and events to get the job done
  • Proficient in Google and Microsoft tools
  • Excellent written and verbal communication skills
  • Ability to work independently and as a team member
Knowledge, Skills, and Abilities:
  • Excellent verbal and written communication skills
  • Capable of explaining employee policies and procedures with a professional demeanor
  • Strong critical thinking skills, decisive judgment, and the ability to work with minimal supervision
  • Proficient in general word processing and spreadsheet skills
  • Proficient in the use of call center technology tools (or capable of learning to efficiently use these tools)
  • Able to work in a high-volume environment with rapidly shifting priorities
Conditions of Employment

As a condition of employment with the Chicago Public Schools (CPS), employees are required to:
  • Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district.
  • Be Fully Vaccinated Against COVID-19 -Unless approved for a medical or religious exemption, all employees are required to be up-to-date on COVID-19 vaccinations, including boosters, and to submit proof of vaccination to the district within 30 days of hire. "Up-to-date" on vaccination is defined as at least two weeks past all primary vaccine doses and any applicable boosters.

  • Call Center Representative

    3 weeks ago

    Chicago, Illinois, United States Erie Family Health Center Full time

    Job Title: Call Center Representative Job Summary: Erie Family Health Center is seeking a highly skilled and customer-focused Call Center Representative to join our Patient Access Team. As a key member of our team, you will be responsible for scheduling appointments, verifying patient information, and providing exceptional customer service to our...

  • Call Center Agent

    1 month ago

    Chicago, United States The Chicago Lighthouse Full time

    Call Center Agents will be responsible for providing high quality customer service assistance when responding to customer inquiries. Call Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources. Call Center, Agent, Customer Service, Technology

  • Call Center Representative

    1 week ago

    Chicago, United States Ajilon Full time

    Ajilon - JobID: 2C599085-05C8-4301-AD1A-3411E9ABDFA3 [Call Center Representative] As a Call Center Representative at Ajilon, you'll: Receive high volume inbound calls (50-100 calls daily); Answer customer questions or direct them to the correct people; Perform light troubleshooting of mechanical or electrical products; Assist customers with payments over the...

  • Call Center Representative

    2 weeks ago

    Chicago, United States Elevation Academy Full time

    Job Title: Call Center RepresentativeDepartment: Customer ServiceReports To: Call Center SupervisorJob SummaryAs a Call Center Representative, you will be the primary point of contact for customers, providing support, answering questions, resolving issues, and ensuring an excellent customer experience. This role requires strong communication skills,...

  • Call Center Representative

    1 month ago

    Chicago, United States The LaSalle Group Full time

    Our client, a leading company located in Chicago, is on the lookout for Call Center Representatives to become part of their team! This is a fantastic opportunity for driven, customer-oriented individuals eager to develop their skills in a dynamic setting. If you excel in customer service and love tackling challenges, this position is ideal for you. Call...

  • Call Center Representative

    2 weeks ago

    Chicago, United States Emerald Logistix Full time

    About Core X Plug: Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results. Job Description: The Call Center Representative will handle...

  • Call Center Associate

    4 months ago

    Chicago, United States Restore Hyper Wellness Full time

    Call Center Associate Description Restore is seeking a Call Center Associate to join our dynamic team. If you thrive in a fast-paced environment and have a passion for health and wellness, we want to meet you. As a Call Center Associate, you'll play a vital role in cultivating and maintaining the Restore culture. We're looking for a team-oriented individual...

  • Conference Center Coordinator

    1 week ago

    Chicago, United States The Larko Group Full time

    This pivotal role holds significant importance as you will serve as the frontline representative of the firm, shaping its initial impression and exemplifying its operational excellence through the management of the conference center. Beyond traditional receptionist duties, you will oversee the opening and closing procedures of the office, meticulously...

  • Conference Center Coordinator

    1 week ago

    Chicago, United States The Larko Group Full time

    This pivotal role holds significant importance as you will serve as the frontline representative of the firm, shaping its initial impression and exemplifying its operational excellence through the management of the conference center. Beyond traditional receptionist duties, you will oversee the opening and closing procedures of the office, meticulously...

  • Call Center Agent

    1 month ago

    Chicago, United States Fresh Form Draft Full time

    Call Center AgentDepartment: Pocket Ledge Employment Type: Full Time Location: Chicago, IL Compensation: $18.50 - $28.00 / hour DescriptionPosition: Call Center Agent Company: Pocket Ledge Location: Chicago ,IL Salary Range: $18.50 - $28.00 per hour (depending on experience) About Pocket Ledge: At Pocket Ledge, we're more than just a marketing company -...

  • Call Center Representative

    1 month ago

    Chicago, United States Fresh Form Draft Full time

    Call Center RepresentativeDepartment: Initial Communications Employment Type: Full Time Location: Chicago, IL Compensation: $18.50 - $28.00 / hour Description Welcome to Initial Communications, the marketing company that's all about making your business shine! We're a team of energetic and creative professionals who are passionate about helping our clients...

  • Call Center Representative

    2 weeks ago

    Chicago, United States Aglow Sports Konsult Full time

    About the job Call Center Representative We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks. You are the first point of contact for our valued members. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience...

  • Data Center Coordinator

    2 months ago

    chicago, United States Selby Jennings Full time

    Position: Data Center Coordinator Location: Chicago, ILSchedule: Tuesday- Saturday A top-tier high-frequency trading firm is seeking an experienced Data Center Coordinator to manage its global data center operations. In this role you'll be responsible for the firms global data centers, ensuring they're maintained to the highest standards, and coordinating...

  • Data Center Coordinator

    2 months ago

    Chicago, United States Selby Jennings Full time

    Position: Data Center Coordinator Location: Chicago, ILSchedule: Tuesday- Saturday A top-tier high-frequency trading firm is seeking an experienced Data Center Coordinator to manage its global data center operations. In this role you'll be responsible for the firms global data centers, ensuring they're maintained to the highest standards, and coordinating...

  • Data Center Coordinator

    2 months ago

    Chicago, United States Selby Jennings Full time

    Position: Data Center Coordinator Location: Chicago, ILSchedule: Tuesday- Saturday A top-tier high-frequency trading firm is seeking an experienced Data Center Coordinator to manage its global data center operations. In this role you'll be responsible for the firms global data centers, ensuring they're maintained to the highest standards, and coordinating...

  • Data Center Coordinator

    3 weeks ago

    chicago, United States Selby Jennings Full time

    Position: Data Center Coordinator Location: Chicago, ILSchedule: Tuesday- Saturday A top-tier high-frequency trading firm is seeking an experienced Data Center Coordinator to manage its global data center operations. In this role you'll be responsible for the firms global data centers, ensuring they're maintained to the highest standards, and coordinating...

  • Call Center Representative

    1 month ago

    Chicago, United States Fresh Form Draft Full time

    Call Center RepresentativeDepartment: Setup Winks Employment Type: Full Time Location: Chicago, IL Compensation: $17.50 - $23.00 / hour DescriptionJob Summary: We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service team. The ideal candidate will be responsible for handling incoming and outgoing customer calls,...

  • Call Center Representative

    3 weeks ago

    Chicago, United States Advantus Home Care Full time

    Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer...

  • Call Center Representative

    3 months ago

    Chicago, United States Fresh Form Draft Full time

    DescriptionWelcome to Initial Communications, the marketing company that's all about making your business shine! We're a team of energetic and creative professionals who are passionate about helping our clients succeed.Job Description:    As a Call Center Representative at Initial Communications, you will be the first point of contact for our clients'...

  • Call Center Quality Specialist

    3 weeks ago

    Chicago, United States Midwest Vision Partners Full time

    Primary responsibilities for the Quality Specialist role will be to support our internal and offshore call centers Quality strategies by analyzing and improving contact center team members quality and knowledge. The incumbent will support and may solely facilitate basic new hire training for the successful hand off to their future leader. Additionally, the...