Current jobs related to Front Desk Manager - New York - Marriott International
-
Front Desk Manager
3 months ago
New York, United States sulekha.co.uk Full timeFront Desk Manager Jobs in New York, NY *Work Experience***3 - 20 Years** *Job Role* 3 hrs ago Job description: Up scale Beach area Hotel Comfort Inn & Suites Scarborough ME looking for experienced front desk person. Accommodation can be provided. You must ... ... **managed** experience. Officially launched in 2014 and headquartered in San Francisco, Sonder...
-
Front Desk Manager
3 hours ago
New York, New York, United States SkyBridge Luxury & Associates Full timeJob Title: Front Desk ManagerSkyBridge Luxury & Associates is seeking a highly motivated and experienced Front Desk Manager to join our team at a prestigious luxury hotel in New York City. The ideal candidate will be responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service from the moment they arrive...
-
Front Desk Manager
4 weeks ago
New York, United States SkyBridge Luxury & Associates Full timeSkyBridge Luxury & Associates has partnered with a prestigious luxury hotel in New York City to source a highly motivated and experienced Front Desk Manager. The ideal candidate will be responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service from the moment they arrive until their departure. This...
-
Front Desk Manager
4 weeks ago
New York, United States SkyBridge Luxury & Associates Full timeSkyBridge Luxury & Associates has partnered with a prestigious luxury hotel in New York City to source a highly motivated and experienced Front Desk Manager. The ideal candidate will be responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service from the moment they arrive until their departure. This...
-
Front Desk Manager
4 weeks ago
New York, United States SkyBridge Luxury & Associates Full timeSkyBridge Luxury & Associates has partnered with a prestigious luxury hotel in New York City to source a highly motivated and experienced Front Desk Manager. The ideal candidate will be responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service from the moment they arrive until their departure. This...
-
Front Desk Manager
2 weeks ago
New York, New York, United States sulekha Full timeFront Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Sulekha. As a Front Desk Manager, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process for our guests.Key Responsibilities:Manage the front desk operations,...
-
Front Desk Manager
1 week ago
New York, New York, United States sulekha Full timeFront Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Sulekha. As a Front Desk Manager, you will be responsible for providing exceptional customer service to our guests, managing the front office operations, and ensuring a smooth and efficient check-in and check-out process.Key...
-
Front Desk Manager
1 day ago
New York, New York, United States Shaner Operating Corporation Full timeJob Title: Front Desk ManagerAbout the Role:As a Front Desk Manager at Shaner Operating Corporation, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process. You will be the first point of contact for guests and will be responsible for resolving any issues or concerns they may...
-
Front Desk Manager
3 weeks ago
New York, New York, United States Hilton Garden Inn 52nd Street Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hilton Garden Inn 52nd Street. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring that our hotel meets the highest standards of quality and...
-
Front Desk Operations Manager
2 weeks ago
New York, New York, United States SkyBridge Luxury & Associates Full time{"Job Title": "Front Desk Manager", "Job Description": "Job SummarySkyBridge Luxury & Associates is seeking a highly motivated and experienced Front Desk Manager to oversee the daily operations of the front desk at a prestigious luxury hotel in New York City.Key ResponsibilitiesGuest Service & Operations: Ensure a seamless and exceptional guest experience by...
-
Front Desk Manager
2 weeks ago
New York, New York, United States Affinia Full timeJob Title: Front Desk Manager**Job Summary:**We are seeking a highly skilled and experienced Front Desk Manager to join our team at Affinia. As a key member of our hotel operations team, you will be responsible for ensuring a seamless and exceptional guest experience.Key Responsibilities:Provide leadership and guidance to the front desk team to ensure...
-
Front Desk Operations Manager
4 weeks ago
New York, New York, United States SkyBridge Luxury & Associates Full timeJob DescriptionSkyBridge Luxury & Associates is seeking a highly motivated and experienced Front Desk Manager to oversee the daily operations of our luxury hotel in New York City.Key Responsibilities:Guest Service & Operations:Oversee all front desk operations, including check-ins, check-outs, and guest inquiries, ensuring a seamless and exceptional guest...
-
Front Desk Manager Overnight
17 hours ago
New York, New York, United States Marriott International Inc Full timeJob SummaryAs a Front Desk Manager Overnight, you will be responsible for leading and assisting with the successful completion of daily shift requirements. You will be the point of contact for guests and employees, ensuring a smooth and efficient operation of the front office areas, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk.Key...
-
Front Desk Operations Manager
2 weeks ago
New York, New York, United States MCR Hotels Full timeFront Desk Manager Job DescriptionMCR Hotels is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our hotel operations, you will be responsible for leading the Front Desk team and ensuring exceptional customer service to our guests.Key Responsibilities:Lead and manage the Front Desk team to deliver outstanding...
-
Front Desk Manager Overnight
7 days ago
New York, New York, United States Marriott Full timeJob SummaryAs a Front Desk Manager Overnight, you will be responsible for leading and assisting with the successful completion of daily shift requirements in the Front Office area. This includes Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your goal will be to ensure guest and employee satisfaction and achieve the operating budget.Key...
-
Assistant Front Desk Manager
1 week ago
New York, New York, United States David Zwirner Full time{"title": "Assistant Front Desk Manager", "description": "About the RoleDavid Zwirner is seeking an Assistant Front Desk Manager to support the operations of our Front Desk team across New York locations. This role reports to the Gallery Manager, DZNY. The Assistant Front Desk Manager will assist the Gallery Manager with the oversight and management of a...
-
Front Desk Manager
2 months ago
New York, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing...
-
Front Desk Assistant Manager
3 days ago
New York, New York, United States Carlinfitness LLC Full timeJob OpportunityWe are seeking a highly motivated and organized individual to join our operations team at Carlinfitness LLC.As a Front Desk Assistant Manager, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting the overall success of our health club.Key Responsibilities:Provide excellent customer...
-
Front Desk Manager
2 weeks ago
New York, New York, United States Hilton NY Fashion District Full timeJob SummaryThe Front Desk Manager is responsible for ensuring the smooth operation of the Front Office, providing exceptional service to guests, and maximizing room revenue and occupancy. This role requires a high level of discretion and independent judgment, with a focus on administrative and executive tasks.Key ResponsibilitiesRespond to guest requests,...
-
Front Desk Operations Manager
2 weeks ago
New York, New York, United States Hilton Garden Inn Pittsburgh University Place Full time{"h1": "Front Desk Manager Job Description", "p": "At Hilton Garden Inn Pittsburgh University Place, we are seeking a highly skilled Front Desk Manager to join our team. As a key member of our front office staff, you will be responsible for ensuring that our guests receive exceptional service and that our hotel operations run...
Front Desk Manager
4 months ago
Job Number 24069051
Job Category Rooms & Guest Services Operations
Location The St. Regis New York, Two East 55th Street at Fifth Avenue, New York, New York, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
* Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
* Develops specific goals and plans to prioritize, organize, and accomplish your work.
* Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
* Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
* Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team
* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Encourages and building mutual trust, respect, and cooperation among team members.
* Serving as a role model to demonstrate appropriate behaviors.
* Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
* Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Ensuring Exceptional Customer Service
* Provides services that are above and beyond for customer satisfaction and retention.
* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
* Responds to and handles guest problems and complaints.
* Sets a positive example for guest relations.
* Empowers employees to provide excellent customer service.
* Observes service behaviors of employees and provides feedback to individuals.
* Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
* Ensures employees understand customer service expectations and parameters.
* Interacts with guests to obtain feedback on product quality and service levels.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing Projects and Policies
* Implements the customer recognition/service program, communicating and ensuring the process.
* Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
* Supervises same day selling procedures to maximize room revenue and control property occupancy.
* Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supporting Human Resource Activities
* Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
* Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
* Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
* Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
* Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
* Participates in employee progressive discipline procedures.
Additional Responsibilities
* Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
* Analyzes information and evaluating results to choose the best solution and solve problems.
* Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
* Performs all duties at the Front Desk as necessary.
* Runs Front Desk shifts whenever necessary.
* Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
The salary range for this position is $73,000 to $91,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
