Team Secretary

2 weeks ago

Fort Myers, United States Hope Hospice Full time
Job Profile Summary Role:

The Team Secretary is responsible for taking and directing phone calls and messages, and processing mail. She/he provides administrative
support to the Clinical Manager and overall clerical support for the Clinical Team.

Job Description

Qualifications:
• High School Diploma required; Associate's Degree preferred
• Previous administrative experience preferred
• Excellent typing, organizational, time management and communication (written and verbal) skills
• Computer literate with familiarity of Word processing and spreadsheet applications
• Customer relations' experience preferred
• Medical terminology preferred
• Able to remain calm and troubleshoot/handle patient/family crisis situations
• Ability to shift priorities
• Able to manage the emotional stress of working with terminally ill patients and their families
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting items, bending, pushing/pulling,
kneeling) of the job with or without reasonable accommodation

Competencies:
• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:
• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:
• Provides administrative support for Clinical Manager and Clinical Team.
• Orders office supplies and processes mail.
• Responds as a professional first-line resource for answering clients' concerns.
• Assists with computer, phone, voicemail and service issues.
• Updates daily census and prepares weekly IDG paperwork.
• Triages physician order calls to appropriate person.
• Completes and follows through on requests for Per Diem staff. Follows through with scheduling process per established policy.
• Maintains stock forms. Responsible for exchanging revised forms and replacing with new forms.
• Sends out and assists manager with reports.
• Responsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and
revocation.
• Performs other duties as assigned.

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