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Night Auditor at Ashland Springs Hotel

4 months ago

Ashland, United States Neuman Hotel Group Full time

Duties and Responsibilities

* Provide excellent customer service to each and every guest.
* Register arriving guests, assign rooms, and check out guests at the end of their stay.
* Answer phones and field calls.
* Make reservations from the internet and by phone and keep records of assignments and other registration-related information on the computer using the property management system.
* Perform night audit as dictated by the property management system and accounting for property.
* Keep records of assignments and other registration-related information on the computer using the property management system.
* When guests check out, prepare and explain the charges and process payments.
* Make reservations from the internet and by phone.
* Report problems with guest rooms and public facilities to members of housekeeping or maintenance staff.
* Answer questions about services, checkout times, the local community, or other matters of public interest.
* Deliver items to guests' rooms.
* Input data into the hotel's property management system.
* Provide luggage service when needed.
* Additional duties include but are not limited to the following:

o Performing a perimeter check of the premises

o Securing entrances and exits

o Walking each guest floor during the night shift

o Escorting any one that is not a hotel guest off the premises

o Judge different situations as to their severity and call the authorities when needed.

Job Requirements:

* Ability to work at night: Shift runs from 10 p.m. to 6 a.m. or 11 p.m. to 7 a.m.
* Able to work by oneself with little or no supervision.
* Computer skills- Property management systems, Microsoft Office, Word, Outlook, etc.
* Prior night audit/front desk experience
* Stressful situations are common. An ability to handle oneself under pressure is needed.
* Must be able to work nights and weekend since shifts vary depending upon occupancy and time of year.
* A professional appearance and good personal hygiene must be maintained at all times.
* Be able to stand for long periods of time.
* Reliable transportation