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Reception Specialist

2 months ago

Ashland, Oregon, United States Ashland Springs Hotel Full time
Position Overview:
We are looking for a welcoming, professional, and meticulous Reception Specialist to become a part of Ashland Springs Hotel.

As the initial point of interaction for our visitors, your role will encompass delivering precise and prompt information and services in a friendly manner, ensuring a remarkable guest experience from arrival to departure.


Role Details:
Part-Time, hourly compensation.

Key Responsibilities:
1. Efficiently greet and check guests in and out with professionalism.
2. Process guest payments and verify necessary identification.
3. Address and fulfill special requests from guests.
4. Respond to guest inquiries in a timely and positive manner.
5. Manage and resolve guest complaints with courtesy and professionalism.
6. Answer phone calls promptly and direct them as needed.
7. Promote hotel amenities, events, and special offers.
8. Communicate effectively with team members across shifts.
9. Complete daily task checklists.
10. Handle cash transactions with accuracy.
11. Post charges to guest accounts appropriately.
12. Reconcile shift transactions and prepare cash deposits.
13. Operate company vehicles as required.
14. Manage guest correspondence, messages, and wake-up calls.
15. Perform additional tasks as assigned.

Additional Duties:
Maintain a tidy and organized workspace.
Conduct yourself in a professional manner at all times.
Ensure a safe working environment.
Foster positive working relationships with all departments.
Adhere to all hotel policies and procedures.

If you are passionate about hospitality and committed to delivering exceptional customer service, we invite you to consider this opportunity as a Reception Specialist.

Ashland Springs Hotel is an equal opportunity employer, and all qualified candidates will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.


Compensation Information:
Hourly Wage

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