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Client Service Manager

4 months ago

Odessa, United States AccentCare Full time

Overview Why You'll Love Being a Client Service Manager at AccentCare in Odessa, Texas Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Manager job When you join AccentCare, you become part of a team that is not only dedicated to their patients, but to each other as well. Here, you will truly make a difference each and every day as you work alongside a supportive team. With a competitive benefits package, work-life balance, professional development, and an outstanding work environment, you will have everything you need to achieve success in your career. Bring your passion for patient care and you will build a career you love in this Client Service Manager job Join the AccentCare team and apply for this Client Service Manager opportunity today 1k Retention Bonus Rate: $40k /yr Schedule: Monday - Friday Hours: 8:00am - 5:00pm Local Travel up to 25% Odessa and surrounding areas Offer Based on Years of Experience What You Need to Know Client Service Manager Responsibilities: Responsible for providing overall strategic and operational leadership for a segment of the branch team. Responsible for business development initiatives and managing all functions necessary to ensure operational, service, and business goals are aligned with company and division business objectives. Manages the overall operations of a segment of the branch team. Responsible for the overall quality and depth of the segment Caregiving pool; meeting Care Partner, Client and Referral Source Satisfaction goals, adherence to Company Policy and Procedure and Compliance guidelines. Successfully implements business initiatives Oversees the day to day activities of the assigned Team staff, including recruiting, hiring, assessment activity, staffing / scheduling, risk management requirements, timekeeping requirements, and all compliance and human resource needs Ensures on-call oversight and support for clients and field staff needs Ensures all cross referral opportunities within the branch are identified and sourced appropriately Qualifications What we look for in a qualified candidate High school diploma or GED. 2 years of supervisory experience in a healthcare setting OR 60 hours of college credit, required. OR Can substitute 1 yrs of supervisor experience with 30 hours of college credit. Strong organizational skills with excellent verbal communication skills. Must be able to work in a variety of environmental conditions. Must be sensitive to the needs of the aged and disabled and conscientious about servicing client's needs. Knowledgeable of all State requirements under the Primary Home Care Program. Ability to handle crisis situations as well as do problem solving intervention. Ability to process time sensitive material in a timely manner. Bilingual preferred but not required

What we look for in a qualified candidate High school diploma or GED. 2 years of supervisory experience in a healthcare setting OR 60 hours of college credit, required. OR Can substitute 1 yrs of supervisor experience with 30 hours of college credit. Strong organizational skills with excellent verbal communication skills. Must be able to work in a variety of environmental conditions. Must be sensitive to the needs of the aged and disabled and conscientious about servicing client's needs. Knowledgeable of all State requirements under the Primary Home Care Program. Ability to handle crisis situations as well as do problem solving intervention. Ability to process time sensitive material in a timely manner. Bilingual preferred but not required

Client Service Manager Responsibilities: Responsible for providing overall strategic and operational leadership for a segment of the branch team. Responsible for business development initiatives and managing all functions necessary to ensure operational, service, and business goals are aligned with company and division business objectives. Manages the overall operations of a segment of the branch team. Responsible for the overall quality and depth of the segment Caregiving pool; meeting Care Partner, Client and Referral Source Satisfaction goals, adherence to Company Policy and Procedure and Compliance guidelines. Successfully implements business initiatives Oversees the day to day activities of the assigned Team staff, including recruiting, hiring, assessment activity, staffing / scheduling, risk management requirements, timekeeping requirements, and all compliance and human resource needs Ensures on-call oversight and support for clients and field staff needs Ensures all cross referral opportunities within the branch are identified and sourced appropriately