Current jobs related to Front Desk Supervisor - Carlsbad - Grand Pacific Palisades Resort

  • Front Desk Supervisor

    2 days ago

    Carlsbad, United States Crestline Hotels & Resorts Full time

    Job SummaryThe Front Desk Supervisor is responsible for overseeing the front desk operations to ensure exceptional guest service and maximum productivity. This role requires a strong leader who can motivate and train staff to provide a seamless experience for hotel patrons.Key ResponsibilitiesSupervise front desk staff to ensure efficient check-in and...

  • Front Desk Supervisor

    16 hours ago

    Carlsbad, United States Grand Pacific Resorts Full time

    Job SummaryThe Front Desk Supervisor position at Grand Pacific Resorts is a key role in ensuring exceptional guest experiences and maintaining the highest standards of service. As a supervisor, you will be responsible for overseeing the front desk operations, training and developing associates, and driving revenue growth while adhering to company...

  • Front Desk Supervisor

    3 months ago

    Carlsbad, United States Grand Pacific Resorts Full time

    Job DetailsJob Location Grand Pacific Hotel Services LP - Carlsbad, CA Position Type Full Time Salary Range $20.50 - $20.50 Hourly Job Shift Varied DescriptionPOSITION PURPOSE Oversee the daily operations of the Front Desk Department and Guest Service areas. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as...

  • Front Desk Supervisor

    4 weeks ago

    Carlsbad, United States Grand Pacific Resorts Full time

    **Position Summary/ Objective:** The Guest Service Supervisor position is responsible for performing highly diversified duties including but not limited to procedural supervision of the front desk, assist with training of associates, guest/owner satisfaction, maximizing revenue and occupancy in accordance with GPR standards. **Primary Essential Functions:**...

  • Front Desk Representative

    22 hours ago

    Carlsbad, United States Grand Pacific Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Grand Pacific Resorts. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and owners, ensuring a seamless and memorable experience.Key ResponsibilitiesCheck guests/owners in and out of the resort,...

  • Front Desk Agent

    2 months ago

    Carlsbad, United States Grand Pacific Resorts Full time

    Job DetailsJob Location Grand Pacific Marbrisa - Carlsbad, CA Position Type Full Time Salary Range $16.00 - $30.00 Hourly Job Shift Varied DescriptionPosition Summary/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and...

  • Front Desk Agent

    3 months ago

    Carlsbad, United States Huntington Hotel Full time

    **Position Title:** Guest Services Associate **Immediate Supervisors Title:** Front Office Supervisor **Overall Responsibilities** * Greet and welcome guest. * Assign rooms and keys. * Keep track of daily scheduled functions and their locations. * Manage all daily arrivals and departures, including groups. * Prepare guest folio and collect payment for visit....

  • Front Desk Agent

    3 weeks ago

    Carlsbad, United States Carlsbad Management Llc Full time $17

    Job DescriptionJob DescriptionBenefits:Dental insuranceFlexible scheduleHealth insuranceBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and...

  • Front Desk Associate

    16 hours ago

    Carlsbad, United States Equinox Full time

    Front Desk Associate OpportunityWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.Key Responsibilities:Professionally greet members and guests,...

  • Front Desk Representative

    3 days ago

    Carlsbad, United States Platinum Dermatology Partners Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Platinum Dermatology Partners. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our medical team.Key ResponsibilitiesFront Desk Operations: Greet patients and...

  • Evening Front Office Supervisor

    2 weeks ago

    Carlsbad, United States Davidson Hospitality Full time

    Position Summary We are looking for a dedicated and detail-oriented Evening Front Office Supervisor to become a vital part of our team. In this position, you will support the Front Office Manager in managing the daily functions of the front desk, ensuring that all guests receive exceptional service. You will also play a crucial role in supervising the...

  • Front Desk

    5 months ago

    Carlsbad, United States Heritage Hotel Group Full time

    Job DescriptionJob DescriptionWe are seeking a Front Desk / Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and...

  • Receptionist - Front Desk Coordinator

    16 hours ago

    Carlsbad, United States Vuori, Inc. Full time

    Job SummaryVuori, Inc. is seeking a highly skilled Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring a welcoming environment for all guests and staff.Key ResponsibilitiesCustomer Service: Welcome visitors, answer inquiries, and...

  • Dental Front Desk/Treatment Coordinator

    2 months ago

    Carlsbad, United States Elevated Smiles Full time $17 - $27

    We are seeking a friendly and organized individual to join our dental practice as front desk staff. The successful candidate will be responsible for welcoming patients, scheduling appointments, answering phones, and handling insurance, and other front desk tasks for a dental office.The front desk staff plays a crucial role in maintaining the smooth operation...

  • Front Desk Agent

    4 weeks ago

    Carlsbad, United States Grand Pacific Resorts Full time

    * Checks guests/owners in and out of the resort, answering any questions they may have. * Meets and exceeds guest/owner expectations by providing exceptional customer service by phone or in person. * Answering a high volume of inbound calls from guests/owners * Communicates effectively with guests, supervisors and associates. * Resolve customer complaints...

  • Front Desk Agent

    4 months ago

    Carlsbad, United States Davidson Hospitality Full time

    Overview Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable...

  • Front Desk Manager

    21 hours ago

    Carlsbad, United States Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable moments for our guests.About the RoleThe...

  • Front Desk Receptionist

    2 days ago

    Carlsbad, New Mexico, United States Familia Dental Full time

    Job SummaryFamilia Dental is seeking a highly skilled and detail-oriented Front Desk Receptionist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.Key ResponsibilitiesPatient Check-In and Registration: Verify patient...

  • Front Desk Manager on Duty at Equinox La Costa

    18 hours ago

    Carlsbad, United States Equinox Full time

    Front Desk Manager on Duty OpportunityWe are seeking a highly skilled and customer-focused Front Desk Manager on Duty to join our team at Equinox La Costa. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, guests, and prospective members.Key Responsibilities:Deliver outstanding customer service,...

  • Front Desk Manager on Duty at Equinox La Costa

    1 day ago

    Carlsbad, United States Equinox Full time

    Front Desk Manager on Duty OpportunityWe are seeking a highly skilled and customer-focused Front Desk Manager on Duty to join our team at Equinox La Costa. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, guests, and prospective members.Key Responsibilities:Deliver outstanding customer service,...

Front Desk Supervisor

4 months ago

Carlsbad, United States Grand Pacific Palisades Resort Full time

Job Details

Job Location: Grand Pacific Hotel Services LP - Carlsbad, CA

Position Type: Full Time

Salary Range: $20.50 - $20.50 Hourly

Job Shift: Varied

Description

POSITION PURPOSE

Oversee the daily operations of the Front Desk Department and Guest Service areas. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Front Office Manager.

ESSENTIAL FUNCTIONS

* Ensure WELCOME process is followed by all associates, proper recognition of BONVOY members, 15/10 rule is being followed by all associates, check out is efficient, and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification, input of personal information, and credit are established and all posting, rate schedules, packages, cash transactions, account settlements and deposits are handled correctly.
* Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally stating first name, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through, Guest and Associate requests are input into GXP, follow up calls are made to guest and time of tasks completed are ensured.
* Direct and train front desk staff and operators. Assist in new-hire and on-going training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Train all associates in Marketplace and SOPs.
* Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff in Buzz sessions. Check status of departures on a daily basis. Corporate Connect Lounge and ensure open and closed on time as well as operated efficiently. Make sure all stock for necessary printing is ordered. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, Night Audit, and the Front Office Manager. Ensure Night Audit is processing all tasks correctly and completely. In absence of Bell Captain oversee the Valet and Bell Departments.
* Ensure all necessary reports, time edit are completed on a daily basis, Daily Department Associate Audits, and forms are completed daily. Track and log all upgrades, call offs, and guest complaints. Complete and present performance reviews as well as proposals for increases. Prescreening front office applicants, reference checks, new hire paperwork, and all associate paperwork for payroll processing.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

* This position will require associate to train during the overnight hours in order to have a clear understanding and successfully complete a Night Audit shift when the need should arise.
* Assist Guest Relations/Receivables as necessary.
* Any other duties as assigned by the Front Office Manager.
* Perform other duties and handle projects as assigned by Manager.
* Administer, Monitor and Follow all of the Safety and Sanitation Guidelines set forth by the CDC and GPR including but not limited to all of the COVID-19 State and County ordinances
* Must be able to work flexible schedules including weekends and holidays

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

* Must be able to speak, read, write and understand the primary language(s) used in the workplace.
* Must be able to read and write to facilitate the communication process.
* Requires good communication skills, both verbal and written.
* Extensive knowledge of the hotel, its services and facilities.
* Must have excellent customer relations skills and leadership capability.
* Must be detail oriented with outstanding organizational and communication skills
* Must possess basic computational ability.
* Must possess basic computer skills.
* Must have excellent leadership capability and customer relations skills.
* Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Education & Experience

* High School diploma or equivalent required.
* Front desk experience required.
* 1-2 years supervisory experience preferred.
* Experience at a property of similar size and quality preferred.

Licenses or Certificates

Not applicable

Attendance:

* Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations, non-compliance will be subject to disciplinary action, up to and including termination of employment.
* This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spas owner or operator.

ACKNOWLEDGEMENT

I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I understand that this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Grand Pacific Hotel Services, L.P. reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed as directed by the Westin/Sheraton Carlsbad Resort & Spa. I understand that I may be required to work overtime, different shifts or hours outside the normally defined workday or workweek.

I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will associate. I have the right to terminate my employment at any time, with or without cause and with or without advance notice, and Westin/Sheraton Carlsbad Resort & Spa has a similar right. Nothing in this Handbook will limit the right to terminate at-will employment. No manager, supervisor or other associate of the Company has any authority to enter into an agreement for employment for any specified period of time or to make an agreement for employment other than at-will terms. Only the Co-Presidents of the Company have the authority to make any such agreement which must be in writing.

Qualifications