Front Desk Agent

3 weeks ago


Carlsbad, United States Grand Pacific Resorts Full time

* Checks guests/owners in and out of the resort, answering any questions they may have.

* Meets and exceeds guest/owner expectations by providing exceptional customer service by phone or in person.

* Answering a high volume of inbound calls from guests/owners

* Communicates effectively with guests, supervisors and associates.

* Resolve customer complaints and problems calmly and effectively

* Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.

* Additional Job Duties that may be occasionally required: Assisting guests with loading/unloading luggage including up/down stairs Delivering guest request items to/from rooms

**Essential Job Functions may include:**

**Requirements**

Education, Skills & Experience:

* The ideal candidate for this opportunity must be very an outgoing team player who is able to communicate well, multi task, and provide exemplary customer service to both guests/owners and associates.

* Previous experience in customer service and/or hospitality industry preferred.

* 1+ years of related experience, preferably within the hospitality industry

* Professional telephone etiquette is required

* High school diploma or equivalent

* Excellent communication and organizational skills

* Must be flexible to work various shifts, including weekends & holidays

**Additional Job Elements:**

Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25lbs.

Company : Grand Pacific Resorts

Position : Front Desk Agent

Status : Full Time

Shift : First (Day), Second (Afternoon), Third (Night)

Req # : 6660133

Date Posted : January 21, 2022

Location : 1594 MarBrisa Circle, Carlsbad, US, CA, 92008

Job Category : Staff

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