Customer Support

3 days ago

Meridian, United States Budget Blinds of BoiseNampa Full time
Benefits:
  • 401(k) matching
  • Competitive salary
  • Employee discounts
  • Free uniforms
  • Training & development

Customer Support – Office Customer Care, Case Management & Warranty Resolution


Benefits and Perks
• Competitive Salary
• 401k Matching
• Career Advancement Opportunities
• Significant Employee, Friends, and Family Discount
• Team Building Activities
• Fun Working Environment
• Awesome Co-workers
• New Building

Summary of Role
This full-time position focuses on resolving customer issues related to new orders, warranties, and repairs. You will coordinate with internal teams, vendors, and customers to ensure timely issue resolution and assist in other administrative duties to support the office and showroom.

Responsibilities
• Resolve customer issues related to new orders, warranties, and repairs.
• Work with the sales team, vendors, and manufacturers to address product concerns.
• Handle administrative tasks and assist with office operations.
• Provide assistance with showroom operations and customer/vendor interactions.
• Ensure all customer inquiries are handled promptly and professionally.
• Support the team in maintaining accurate records for warranty claims and repairs.
• Assist with streamlining back-end operations.

Qualifications
• Strong organizational and detail-oriented skills.
• Excellent problem-solving, troubleshooting, and analytical skills.
• Ability to handle difficult customer situations and resolve issues professionally.
• Prior experience in customer service or case management is preferred.
• Strong communication skills and team-oriented attitude.
• Self-motivated and able to work independently.
• Interest in window coverings and design is a plus.

Physical Requirements
• Ability to stand, kneel, bend, and squat regularly.
• Ability to sit at a desk for extended periods.
• Ability to lift a minimum of 50 pounds.
• Ability to assist with showroom coverage, including occasional Saturdays (minimal).

Compensation / Additional Considerations
• Salary: $18.00 per hour, Full-time (40 hours per week)
• Additional 3% IRA match available.
• Work location: Main Budget Blinds building.
• Health benefits are not offered; we partner with an independent broker for competitive insurance options.

About Budget Blinds
Budget Blinds is a locally owned franchise, part of Home Franchise Concepts, and has been serving the Treasure Valley for over 30 years. As the #1 provider of custom window coverings in North America, we are excited to continue growing with the support of our new building and are looking for awesome people to join our TEAM  Thanks for your interest in working with us.
 


The positions on this website, unless otherwise indicated, are posted by Budget Blinds® franchisees. Budget Blinds® franchises are independently owned and operated businesses and if you accept a position with a Budget Blinds® franchisee, you are employed by that franchisee, and not by franchisor HFC Budget Blinds LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Budget Blinds LLC and its parents and affiliates have no input or involvement in such matters. HFC Budget Blinds LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Budget Blinds® franchisee posting the position.

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