Client Support Associate

4 days ago


Meridian, Idaho, United States Idaho Heating & Air and Idaho Geothermal Full time

Idaho Heating & Air and Idaho Geothermal is seeking a Client Support Associate to join our team. As a Client Support Associate, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities
  • Schedule service calls and maintenance appointments to meet client needs
  • Manage inventory and issue purchase orders as needed
  • Work closely with technicians to resolve issues and improve customer satisfaction
  • Provide exceptional customer service through phone, email, and in-person interactions
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • Minimum 1 year of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of Microsoft Office and other software applications
Benefits and Compensation
  • $18+ per hour DOE
  • Performance bonuses
  • Spiffs
  • Inside sales commission structure
  • Medical, dental, and vision insurance
  • Paid vacation time off
  • IRA match of 3% by company after probationary period
  • On-the-job training, mentoring, and coaching


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