Customer Experience Specialist

6 days ago


Meridian, Idaho, United States LinkUs Enterprises Full time
Unlock a New Career with LinkUs Enterprises

We are seeking motivated individuals to join our team as Customer Experience Specialists. This is an excellent opportunity for those looking to kick-start their career in customer service and technical support.

Compensation: $18-$25/hour base rate, plus performance and sales bonuses, resulting in an estimated $35/hour or more.

About the Role

As a Customer Experience Specialist, you will be responsible for interacting with customers, providing solutions to their technical issues, and educating them on our services and products. Your primary goal will be to ensure that our customers receive exceptional service and have a positive experience with our company.

Your responsibilities will include:

  • Conducting site surveys and installing equipment
  • Providing technical support and resolving customer issues
  • Educating customers on our services and products
  • Selling additional services and products to enhance the customer experience
  • Driving to each job site, which may be over 30 minutes one way
  • Performing other tasks as assigned by your Field Service Manager
Requirements

To succeed in this role, you will need to possess the following skills and qualifications:

  • Basic computer skills
  • Ability to problem-solve and think critically
  • Excellent communication and interpersonal skills
  • Physical ability to stand for long periods, lift up to 60 lbs., and navigate small spaces
  • Valid Driver's License that meets DISH's minimum safety standards

We offer a comprehensive benefits package, including ESOP (Employee Stock Option Plan), PTO, medical, vision, dental, life insurance, short/long term disability, and 401K options. If you are a motivated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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