Technical Support Specialist

4 weeks ago

Meridian, United States Digital Check Full time
Summary of Position: (Provide a brief narrative, one or two sentences, that highlights the primary purpose to the organization and key responsibilities of the job).

The Technical Support Specialist is responsible for nextScan and ST Imaging equipment in the field. This includes supporting product installation, warranty issues, extended warranty issues, equipment upgrades and other issues customers may experience with equipment or software. This role works with our internal sales, marketing, support, engineering, and manufacturing business segments. They are expected to be the first contact (Level 1) with customers by phone email or service ticket. They will have frequent contact with high level customers and prospects and be able to handle internal and external customer objections in a professional manner. This person is responsible for maintaining the highest level of customer satisfaction within our industry.

Principal Duties and Responsibilities:(State the essential functions of the job, organized from most to least essential. Include normal day-to-day duties as well as duties that occur at irregular intervals but that are of a recurring and essential nature. Include leadership and managerial responsibilities, if applicable).

  • Be first point of contact to provide technical assistance for Value Added Resellers (VARs), and customers via all levels of communication.
  • Diagnose and determine the cause of problems, suggest corrections, and issue appropriate Return Material Authorizations (RMAs) as needed for warranty, non-warranty, and dead-on arrival (DOA) scanners.
  • Discuss customer problems with Partners, Resellers, Customer Service Representatives and Sales Reps, using tact and diplomacy in determining solutions to problems and basis on which corrections are made.
  • Make recommendations concerning changes to company products, improvements, or installations, based on findings.
  • Assist with Technical writing (product manuals/instructions, technical bulletins/ reports, helpdesk documents, training aids and web based Frequently Asked Questions).
  • Assist in product installation for trade shows & other purposes.
  • Investigate failure of selected returned components/systems & process the associated paperwork/hardware (may require travel to field sites).
  • Evaluate new releases of nextScan and St Imaging software for bugs and quality of life changes.
  • Occasionally provide support to customers outside of normal business hours due to international time zone differences.
  • Travel to customer sites to install new scanners and train their personnel on how to operate and maintain the equipment (Up to 2/3 of time).
  • Travel to customer sites to perform preventative maintenance services as requested (Up to 2/3 of time).
  • Other duties as assigned.
Knowledge, Skills and Abilities Required: (List the minimum required education, prior experience, certifications, licenses, and specialized areas of knowledge required to adequately perform the essential functions of the job).
  • High School diploma plus 1-2 years technical training (electrical or mechanical) minimum. Associate or bachelor's degree in computer science preferred, Microsoft networking certifications preferred.
  • Company or vocational sponsored technical certifications or tech training is a plus.
  • Presentation and training skills or experience is a plus.
  • 2 years' experience Network/LAN Knowledge and Troubleshooting.
  • 2 years' experience PC Troubleshooting.
  • NetSuite knowledge a plus.
Personal Skills and Competencies: (Identify any behavioral characteristics and attributes that would contribute to superior performance for this position, i.e., organization skills, communication skills, detail-orientation, analytical skills).
  • Experience in providing remote customer support on electrical, mechanical equipment preferred.
  • The position requires outstanding customer service skills. The ability to communicate efficiently with unsatisfied customers. The ability to communicate with clear and concise verbal and written communications; to efficiently solve technical field problems is critical to the position.
  • Proficiency with typical Microsoft operating systems, office suite and web browser use.
  • Should be capable of assimilating technical information, filtering it, making value-added decisions on it with a minimum amount of direction.
Customer Base: (Identify who the primary and secondary customers are for the position. This includes any person or group of people, internal or external, who rely on the work product or output of the position).
  • End Users - Customers who purchase nextScan/St Imaging equipment to use whether the purchase is direct or through a reseller.
  • Value Added Resellers (VARs) - Customers/Partners who purchase nextScan/St Imaging equipment to use or to resell to other customers.
  • Employees of DCC or DCI as needed or requested.
Working Conditions/Physical Requirements of the Job: (Indicate what the physical requirements are to complete the essential functions of the job, i.e., lifting, standing, etc. Also indicate any working conditions that may be out of the ordinary, i.e., travel, on call or unusual hours, exposure to noise, etc.).
  • Requires standing and walking, using hands from fingers and feet Up to 1/3 of the time.
  • Requires sitting, talking, and hearing Up to 2/3 of the time.
  • Requires close and color vision.
  • Requires out-of-town travel Up to 2/3 of the time.
  • Work is performed in a controlled office and manufacturing environment but may be required to visit customers and observe customer operations in uncontrolled environments.
  • Job is located in Meridian, Idaho


The above is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor is it intended to be an exhaustive list of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

  • Technical Support Specialist

    4 weeks ago

    Meridian, Idaho, United States nextScan Full time

    Job DescriptionSummary of Position:We are seeking a highly skilled Technical Support Specialist to join our team at nextScan. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and partners, ensuring that they receive the highest level of support and service.Key Responsibilities:Provide technical...

  • Technical Support Analyst

    3 weeks ago

    Meridian, United States OpSec Security Full time

    About Us:OpSec Security are the world leader in brand protection, with over 4 decades of history and an integral part of Crane NXT, a $1.5 billion dollar business with over 4,750 associates worldwide. We safeguard the revenues and reputations of more than half of the Fortune 100. We effectively address Brand, Piracy, and Fraud risks that brands face due to...

  • IT Support Specialist

    2 months ago

    Meridian, United States Blue Cross of Idaho Health Service, Inc. Full time

    Our IT Support Specialists provide a central focal point to resolve problems for internal/external customers related to personal computers, network operating systems, server access, software applications, and telecommunications. Track, research, diagnose and fix problems in a timely manner to minimize customer down time. Provide quality customer service and...

  • Caregiver Support Specialist

    4 weeks ago

    Meridian, Idaho, United States ComForCare Full time

    ComForCare Home Care is a leading provider of in-home care services. We are seeking a compassionate and dedicated Caregiver Support Specialist to join our team. As a Caregiver Support Specialist, you will play a vital role in providing companionship, socialization, and basic needs support to our clients. Our clients value their independence and we take time...

  • Desktop Support Specialist

    4 weeks ago

    Meridian, Idaho, United States iQuor Full time

    Job Summary:A Desktop Technician is responsible for providing technical support and assistance to end-users regarding desktop hardware, software, and peripherals. They troubleshoot and resolve issues, perform installations and upgrades, and ensure the smooth operation of desktop systems within an organization. The role requires strong technical knowledge,...

  • Desktop Support Specialist

    4 weeks ago

    Meridian, Idaho, United States iQuor Full time

    We're seeking a skilled Desktop Technician to join our team at iQor. As a Desktop Technician, you will be responsible for providing technical support and assistance to end-users regarding desktop hardware, software, and peripherals.Key Responsibilities:Provide technical support to end-users in person, via phone, or remote assistance.Troubleshoot and resolve...

  • Treasury Support Specialist II Career Opportunity with Competitive Salary

    4 weeks ago

    Meridian, Idaho, United States First Interstate Bancsystem Inc Full time

    Treasury Support Specialist II - About the OpportunityJoin a dynamic team at First Interstate Bank, a leading financial institution, as a Treasury Support Specialist II. This role offers a unique blend of technical and operational support for customers and branch networks, providing a challenging and rewarding career path.About the RoleProvide in-depth...

  • Construction Materials Testing Specialist

    4 weeks ago

    Meridian, Idaho, United States CMT Technical Services Full time

    Job SummaryCMT Technical Services is seeking a skilled Field Materials Testing Technician to join our team in Meridian, ID.This is a career opportunity to become a member of a highly successful team. We offer an excellent compensation and benefits package, including medical, dental, vision, insurance, and paid holidays.The ideal candidate will have strong...

  • Insurance Account Support Specialist

    4 weeks ago

    Meridian, Idaho, United States Brown & Brown Insurance Full time

    Brown & Brown Insurance is seeking an Insurance Account Support Specialist to support our Employee Benefits Team in Meridian, ID.Key Responsibilities:Support a team of Account Managers in delivering exceptional customer service.Review and update plan attributes in the Benefits Account Management System following each renewal.Work with carriers to request...

  • Social Work Specialist

    4 weeks ago

    Meridian, Mississippi, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled Social Work professional for a local contract position in a dynamic environment.Key Responsibilities:Provide exceptional patient care and support services.Collaborate with healthcare teams to deliver high-quality patient outcomes.Develop and implement effective social work strategies to meet patient needs.About the...

  • Guitar Repair Specialist

    4 days ago

    Meridian, New York, United States Guitar Center Full time

    Embark on a fulfilling career as an Guitar Repair Specialist at Guitar Center, where you'll have the opportunity to combine your passion for music with technical expertise.Company Overview:Guitar Center is dedicated to fostering creativity and innovation in the world of music. We strive to develop lifelong musicians and create inclusive environments that put...

  • Electronics Systems Specialist

    3 weeks ago

    Meridian, Mississippi, United States Army National Guard Full time

    Job SummaryIn the Army National Guard, we need skilled Signal Support Systems Specialists to ensure our communication networks run smoothly. As a Signal Support Systems Specialist, you'll be responsible for integrating signal systems and networks, performing signal support functions, and maintaining authorized signal equipment. You'll also install, operate,...

  • Youth Crisis Center Peer Support Specialist PRN

    1 month ago

    Meridian, Mississippi, United States Clarvida Full time

    Job Title: Youth Crisis Center Peer Support Specialist PRNDescriptionClarvida is seeking a highly motivated and compassionate Youth Crisis Center Peer Support Specialist PRN to join our team. As a Peer Support Specialist, you will play a vital role in providing support to youth experiencing a mental health crisis by sharing your lived experience and...

  • Travel Social Work Specialist

    4 weeks ago

    Meridian, Mississippi, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled Social Work professional for a travel assignment in a dynamic healthcare setting.Key Responsibilities:Provide patient-centered care and support to individuals in need.Collaborate with healthcare teams to develop and implement effective care plans.Utilize strong communication and interpersonal skills to build strong...

  • Travel Social Work Specialist

    4 weeks ago

    Meridian, Mississippi, United States Healthcare Support Full time

    We are seeking a skilled Social Work Master of Social Work to join our team at Healthcare Support.Job DetailsSpecialty: Master of Social WorkDiscipline: Social WorkEmployment Type: TravelInpatient rehab experience is required, and a MS license and BLS certification are necessary for this role.About the RoleAs a Social Work Master of Social Work, you will be...

  • Telecommunications Systems Specialist

    1 month ago

    Meridian, Mississippi, United States DirectViz Solutions, LLC Full time

    Job Title: Telecommunications Engineer SpecialistDirectViz Solutions, LLC is seeking a highly skilled Telecommunications Engineer Specialist to join our team in Meridian, MS.Job SummaryWe are looking for a talented individual to provide technical support, training, and implementation of ELMR systems. The ideal candidate will have excellent customer service...

  • Field Support Technician

    4 weeks ago

    Meridian, Idaho, United States Ada County Full time

    Job SummaryWe are seeking a highly skilled Field Support Technician to join our team at Ada County. As a Field Support Technician, you will be responsible for providing technical support and maintenance for our computer systems and networks.Key ResponsibilitiesTechnical Support: Provide technical support and maintenance for computer systems and networks,...

  • Field Support Technician

    1 month ago

    Meridian, Idaho, United States Ada County, ID Full time

    Job Title: Field Support TechnicianAda County, ID is seeking a skilled Field Support Technician to join our team. As a Field Support Technician, you will provide technical support and maintenance for computer hardware, software, and network systems. Your primary responsibility will be to troubleshoot and resolve technical issues in a timely and efficient...

  • Product Support Representative

    4 weeks ago

    Meridian, Mississippi, United States Five Star Call Centers Full time

    Job Title: Product Support RepresentativeJob Summary:We are seeking a highly skilled Product Support Representative to join our team at Five Star Call Centers. As a Product Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Assist customers with product-related...

  • Field Support Technician

    4 weeks ago

    Meridian, Idaho, United States Ada County, ID Full time

    Job Title: Field Support TechnicianWe are seeking a highly skilled Field Support Technician to join our team at Ada County, ID. As a Field Support Technician, you will be responsible for providing technical support to our employees and partner agencies, ensuring the smooth operation of our computer systems and networks.Key Responsibilities:Provide technical...