Customer Service-Central Support/Pre-Qualification, Medical

4 weeks ago

Meridian, United States Norco, Inc. Full time
Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Job Description

Norco is currently seeking friendly, hard-working individuals to join our Medical Customer Service- Central Support Pre-Qualification Team. This team is responsible for the patient's first experience with Norco regarding their new prescriptions. Duties include but are not limited to maintaining and entering patient profile information, communicating with patients and referral sources to ensure complete and accurate account details, and initiating customer contact. Other responsibilities include, but are not limited to:
  • Communicate with customers in a professional and enthusiastic way
  • Manage a large amount of inbound and outbound calls in a timely manner
  • Follow call 'scripts' when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions
  • Keep records of customer conversations in Norco's electronic system in a comprehensible way
  • Meet personal qualitative and quantitative targets
  • In-depth knowledge of products, placements, availability, price and use
  • Educate patients/clients on medical products and services
  • Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
  • Process customer orders and accurately input orders into computer systems
  • Arrange necessary referral to community agencies or for those traveling, to assist in continuity of care
  • Perform other tasks as assigned or necessary
Qualifications
  • Ability to answer billing and other customer questions or direct to proper billing personnel
  • Strong phone and verbal communication skills along with active listening skills
  • Ability to multi-task, set priorities, and manage time effectively
  • Good typing and 10-key skills
  • Ability to sit for extended periods of time
  • Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position
  • Medical background, including Respiratory Therapy and/or Nursing experience, is a plus
Additional Information

Norco offers a competitive compensation/benefit package, including:
  • Employee Stock Ownership Plan (ESOP)
  • Health, Vision and Dental Insurance
  • Health Savings Account (HSA)
  • Medical and Dependent Care Flex Accounts (FSA)
  • Life Insurance provided at no cost to employee by Norco
  • Supplemental Accident, Disease, and Life Insurance options
  • Employee Tuition Reimbursement
  • 401(k) with Employer Matching
  • Wellness Program
  • Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.

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