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Call Center Representative
4 months ago
JOB SUMMARY
Responsible for the general coordination of the clinic call center activities in a friendly, professional manner.
What You Will Be Doing:
- Responsible for greeting patients professionally on the phone or in person and ensuring a positive and personal patient/customer service experience.
- Answer multi-line phones in a timely, professional manner.
- Provide information to prospective or new patients regarding health center services, protocol for enrolling as a new patient, etc.
- Confirm upcoming appointments with patients.
- Document all appropriate information in electronic health record system.
- Prompt follow up of telephone encounters/actions.
- Send messages to providers as necessary.
- Record cancellations and re-schedules and inform appropriate personnel
What You Must Bring To The Table:
- High School Diploma or General Education Degree required.
- Knowledge of Federally Qualified Health Centers and the key health center principles and guidelines
- 1+ year call center experience
- Bilingual (English/Spanish) a plus written and verbal.
- One year of experience in a healthcare setting preferred.
- Strong analytical and problem-solving skills and attention to detail required.
- Must certify and remain current in CPR certification.
- Data entry skills, Microsoft Office, and Electronic Health Record system preferred.
- Valid Driver's license required.
We welcome you to be a part of the largest global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities.
- Medical, Dental & Vision Benefits
- 401K Retirement Saving Plan
- Life & Disability Insurance
- Direct Deposit & weekly EPayroll
- Employee Discount Programs
- Referral Bonus Programs
Recruiter: Trish Brannan
#IND-SPG