Customer Service Representative

2 weeks ago


Davis, California, United States State Teachers' Retirement System Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our Contact Center Team as a Contact Center Analyst. As a key member of our team, you will be responsible for providing exceptional customer service to our members, benefit recipients, and other stakeholders.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Support service level demands and build relationships with customers to ensure optimal satisfaction.
  • Collaborate with other team members to achieve common goals and objectives.
  • Manage multiple customer interactions simultaneously, prioritizing tasks and resolving issues efficiently.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Proven experience in providing customer service, with a strong focus on problem-solving and conflict resolution.
  • Ability to work independently and as part of a team, with a strong sense of accountability and responsibility.
  • Strong analytical and technical skills, with the ability to learn and adapt to new systems and processes.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including health, dental, and vision insurance.
  • A comprehensive training program, with ongoing support and coaching to ensure success.
  • A collaborative and inclusive team culture, with a strong focus on diversity and inclusion.


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