Customer Service Representative

3 weeks ago

Scottsdale, United States Red Mountain Weight Loss Full time
At Red Mountain Weight Loss and Med Spa, our mission is clear: to provide top-notch patient care infused with a touch of excellence in customer service, all day, every day. With over 250,000 patients achieving success on their weight loss journeys, we're proud of our track record. Spanning across 17 vibrant locations in Arizona and Texas, along with a Telemedicine department, we're eager for you to become part of our dynamic team. Join us and Pursue Your Passion With Purpose

Job Summary

As a Customer Service Representative, you'll be the first point of contact for potential and current patients, creating meaningful connections and ensuring an exceptional patient experience. Whether answering questions, scheduling appointments, or discussing our innovative weight loss and med spa services, you'll play a vital role in guiding patients through their health and wellness journeys.

If you're a natural communicator with a passion for helping others, this is your opportunity to shine

Core Responsibilities
  • Manage high volumes of inbound and outbound calls, chats, emails, and texts with professionalism and a patient-focused mindset.
  • Schedule, modify, confirm, and cancel appointments with precision.
  • Provide education about Red Mountain's programs, services, and products tailored to each patient's goals.
  • Deliver exceptional service while fostering positive, ongoing patient relationships.
  • Maintain accurate documentation of all patient interactions in our CRM system.
  • Uphold confidentiality and compliance with HIPAA and company guidelines.
  • Collaborate with team members to continuously enhance the patient experience.

Schedule and Compensation
  • Full-time position with 35-40 hours per week.
  • Hours of operation: Monday-Friday, 6:00 am - 6:00 pm; Saturday, 6:00 am - 4:00 pm.
  • 8-hour shifts, including mandatory Saturday shifts.
  • Pay: $17.50-$25 per hour, based on experience.

Skills and Education Requirements
  • High school diploma or equivalent.
  • 1-2 years of experience in a call center or customer service role preferred.
  • Strong organizational skills with attention to detail and data accuracy.
  • Proficient in multitasking and handling patient interactions in a fast-paced environment.
  • Empathy-driven, warm, and engaging communication style.

Benefits
  • Comprehensive benefits package encompassing Medical, Dental, Vision, Life Insurance, and 401k.
  • Bi-annual performance reviews with the potential for a merit increase of up to $1 per review, totaling up to $2 annually.
  • Saturday shift incentive: an extra $1 per hour for all hourly employees working on Saturdays.
  • Employee Pricing: access to incredibly discounted prices on all our products and services.
  • Friends & Family Program: discounts extended to five (5) individuals.
  • We prioritize internal advancement and frequently provide avenues for growth, including roles like Trainer and Lead. Our annual RM Rise Emerging Leaders event offers a platform for aspiring individuals to attend a leadership summit, tailored for those aiming for leadership roles within the company.

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