Assistant Front Office Manager

3 weeks ago

Chicago, United States Crescent Full time
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright

We are committed to providing you with:

  • An exceptional benefit plan for associates & family members including Medical, Dental, Vision, Short Term and Long Term Disability, Life Insurance, Flexible Spending Account
  • 401K matching program
  • Discounts with our Crescent managed properties in North America for you & your family members along with Hyatt Branded Hotel Associate Discounts
  • Employee Assistance Program

What you will be doing:

This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.

  • Answer guest questions and offer information and assistance.
  • Answer telephones.
  • Check guests in and out.
  • Communicate with other departments to fulfill guest needs.
  • Maintain work area neat and organized.
  • Monitor reservations made and house count.
  • Monitor status of guest accounts.
  • Report all unsafe conditions immediately.
  • Update information in the computer systems as needed (i.e., post charges).
  • Act as Manager-On-Duty when assigned.
  • Answer complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.
  • Complete other duties as assigned by supervisor to include cross training.
  • Verify all shift work and deposits.
  • Assist in the training and development of new Front Desk Clerks.
  • Attend all mandatory meetings.
  • Call other hotels in area for room status.
  • Follow checklist for required duties and timelines.
  • Read, pass on log and communicate with previous shift.
  • Run reports and complete them, i.e., high balance, cash basis, etc.
  • Other duties as assigned by Supervisor.

What is required:

  • Prior cash handling experience necessary.
  • High School graduate or G.E.D. equivalent.
  • Ability to communicate effectively with the public and other employees.
  • Read, write and speak English fluently.
  • Six months Front Desk experience.
  • Minimum of 2 years previous hotel front office or guest services experience.
  • Extensive knowledge of all hotel departments.
  • Excellent guest service, organization and problem solving skills.
  • Ability to multi task and work in a fast paced environment.
  • Knowledge of computer programs utilized in property management
  • Ability to work a flexible schedule to include weekends and holidays.
  • No employee will pose a direct threat to the health/safety of self or others.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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