![Omni Hotels & Resorts](https://contents.bebee.com/companies/us/omni-hotels-resorts/avatar-xyHU0.png)
Front Office Manager
1 month ago
Front Office Manager
Job Locations
US-IL-Chicago
Requisition ID
# of Openings
1
Category (Portal Searching)
Front Office Operations
Overview
Chicago Hotel
Sweet Home for sure... Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.
Omni Chicago's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.
Job Description
To work closely with the Director of Operations, Assistant Front Office Managers, supervisors to oversee the Front Desk and Guest Services staff ensuring maximum Front Office and Guest Services operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.
Responsibilities
- Ensure registration cards are completed.
- Ensure all needed reports are run.
- Continued training done with all associates. Ensure SOPs are consistent.
- Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be familiar with the hotel computer system for training, maintenance and trouble shooting
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assist with departmental scheduling and monitoring payroll productivity.
- Directly oversee all aspects of Front Office, Guest Services and the PBX department.
- Attend meetings as assigned by Director of Operations or General Manager.
Qualifications
- At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
- Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
- Must have excellent organizational, supervisory, customer service skills.
- Must be able to work well under stressful situations and handle challenges in a professional manner.
- Must have a 4 diamond presentation.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to
We have other current jobs related to this field that you can find below
-
Front Office Manager
5 days ago
Chicago, Illinois, United States Four Seasons Hotels & Resorts Full timeWe invite you to apply to join our team at the Four Seasons Hotel Chicago as a Front Office Manager The Four Seasons Hotel Chicago is looking for a Front Office Manager who shares a passion for excellence and who infuses enthusiasm into everything t Office Manager, Manager, Office, Hospitality, Hotel, Business Services
-
Front Office Manager
2 months ago
Chicago, Illinois, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full timeJob Title: Front Office ManagerStatus: ExemptJob SummaryManages all duties of the front desk operation, with a focus of providing excellent customer service. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.Essential Duties And ResponsibilitiesEnsure...
-
Front Office Manager
4 weeks ago
Chicago, Illinois, United States Hyatt Centric The Loop Chicago Full timeJOB SUMMARY:The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service before and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...
-
Assistant Front Office Manager
4 days ago
Chicago, Illinois, United States Arlo Chicago Full timeJob Title: Assistant Front Office Manager at Arlo ChicagoAre you passionate about providing exceptional customer service and ensuring memorable guest experiences? Join our team at Arlo Chicago as an Assistant Front Office Manager and be a key player in managing daily front desk operations.Compensation & Benefits: Competitive salary range: $60,000 to $63,000...
-
Assistant Front Office Manager
5 days ago
Chicago, Illinois, United States AccorHotel Full timeCompany Description Swisstel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swisstel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living...
-
Front Office Supervisor
4 weeks ago
Chicago, Illinois, United States Hampton Inn Homewood Suite by Hilton Chicago Downtown West Loop Full timeWhat's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesThe impact you'll make... The Front Desk Supervisor is part of the management structure of the...
-
Front Office Supervisor
4 weeks ago
Chicago, Illinois, United States Hampton Inn & Suites Chicago-Downtown Full timeWhat's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesThe impact you'll make... The Front Desk Supervisor is part of the management structure of the...
-
Front Office Supervisor
5 days ago
Chicago, Illinois, United States Hampton Inn & Suites Chicago-Downtown Full timeWhat's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesThe impact you'll make... The Front Desk Supervisor is part of the management structure of the...
-
Front Office Supervisor
3 weeks ago
Chicago, Illinois, United States Hampton Inn & Suites Chicago-Downtown Full timeWhat's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesThe impact you'll make... The Front Desk Supervisor is part of the management structure of the...
-
Front Office Manager
3 weeks ago
Chicago, Illinois, United States Hotel Lincoln Full timeAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...
-
Front Office Manager
1 month ago
Chicago, Illinois, United States Hotel Lincoln Full timeAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work...
-
Assistant Front Office Manager
2 weeks ago
Chicago, Illinois, United States tapwage Full timeExperience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.Responsible for coordinating the provision of world-class front desk...
-
Assistant Director of Front Office
3 weeks ago
Chicago, Illinois, United States Hilton Full timeWaldorf Astoria is looking for an Assistant Director of Front Office to join the team in Chicago's Gold Coast This Forbes 4-Star property located in downtown Chicago has a Parisian-style charm with 216 rooms, 8,500 square feet of banquet space, and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.In this position, you will...
-
Assistant Director of Front Office
3 weeks ago
Chicago, Illinois, United States Waldorf Astoria Chicago Full timeWaldorf Astoria is looking for anAssistant Director of Front Officeto join the team in Chicago's Gold Coast This Forbes 4-Star property located in downtown Chicago has a Parisian-style charm with 216 rooms, 8,500 square feet of banquet space, and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.In this position, you will...
-
Front Office Director
4 days ago
Chicago, Illinois, United States Cangrade Full timeOther / Other / Rooms - Front Office/Guest Services Summary Leads the hotel to deliver amazing guest experiences each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Creates a welcoming and caring service environment by overseeing the overall guest experience throughout the hotel and building solid...
-
Front Office and Communications Supervisor
3 weeks ago
Chicago, Illinois, United States Hilton Chicago Full timeThe beautiful Hilton Chicago, in the heart of the windy city, is currently hiring a Front Office & Communications Supervisor to join our talented team A Front Office & Communications Supervisor is responsible for leading and supervising the Front Office and Communications (telephone operations) departments of the hotel on a daily basis.Interested candidates...
-
Front Office and Communications Supervisor
5 days ago
Chicago, Illinois, United States HILTON Full timeJoin our team at Hilton Chicago!A Front Office & Communications Supervisor at Hilton Chicago is responsible for leading and supervising the Front Office and Communications departments on a daily basis. Candidates should be available for both AM and PM shifts, weekdays, weekends, and holidays as needed.What are the benefits of working for Hilton?Go Hilton...
-
Front Office and Communications Supervisor
3 weeks ago
Chicago, Illinois, United States Hilton Full timeThe beautiful Hilton Chicago, in the heart of the windy city, is currently hiring a Front Office & Communications Supervisor to join our talented team A Front Office & Communications Supervisor is responsible for leading and supervising the Front Office and Communications (telephone operations) departments of the hotel on a daily basis.Interested candidates...
-
Front Office Ambassador
4 days ago
Chicago, Illinois, United States Hilton Hotels Corporation Full timeHilton Hotels JobID: HOT0AOHD [Guest Service] As a Front Office Ambassador at Hilton, you'll: Be responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations and touches; Resolve guest challenges throughout their stay in our hotel; Upgrade guests, as...
-
Front Desk Receptionist/Office Admin
1 month ago
Chicago, Illinois, United States IHC Construction Companies LLC Full timeIt is the responsibility of the Front Desk/Office Admin to manage the front desk and office admin duties effectively and efficiently, while maintaining a friendly, helpful, patient, and professional demeaner.Essential Job Duties and Responsibilities:Greet, welcome, announce, direct, assist visitors upon arrival. Answer/Transfer calls to appropriate person....