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Front Office Manager

2 months ago

Chicago, United States Millennium Hotels & Resorts Full time

POSITION PURPOSE:
Oversee all Front Office Operations for particular hotel to insure profitability, control costs and quality standards to insure total guest satisfaction.

ESSENTIAL FUNCTIONS:
Maintains all standards of guest service to provide the very best in guest experience.

Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.

Receives and resolves all departmental guest complaints in timely manner and within the guidelines of the company.

Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including: rate and availability calendar.

Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.

Organize and conduct pre-shift and departmental meetings to disseminate pertinent information. Attend other hotel meetings as deemed necessary.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

Assists in check in/ check out of guests or any related guest service activity.

Perform other duties as requested. For example, special requests from guests.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Considerable knowledge of computer systems for registration, reservations and back up systems. Experience with OPERA property management system strongly preferred.

Ability to read, write, speak and understand the English language to communicate with guests and employees.

Thorough organization and supervisory skills proficient in accomplishing the task.

Ability to develop subordinates to enhance advancement in the hotel and corporation.

Ability to analyze complex statistical data and make judgments accordingly.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

**Experience**:
Minimum of two to five years experience in front office management. Proficiency in OPERA property management system strongly preferred.

**Sign On Bonus 250.00**

Pay: $55,000.00 - $65,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 10 hour shift
- 8 hour shift

Work setting:

- In-person

**Experience**:

- Hotel Front desk: 1 year (required)
- OPERA: 1 year (required)
- Guest services: 2 years (required)

Work Location: In person

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