Front Office Manager

Found in: beBee S US - 2 weeks ago


Chicago, United States Homewood Suites by Hilton and Hilton Garden Inn Chicago Downtown South Loop Full time
Job Title:  Front Office Manager Status:      ExemptJob SummaryManages all duties of the front desk operation, with a focus of providing excellent customer service. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.Essential Duties And Responsibilities
  • Ensure staff provides excellent guest services.
  • Hire, train, coach, and discipline staff
  • Determine work procedures and prepares work schedules to ensure the smooth operation of the front desk
  • Empower staff to successfully handle guest needs, special requests, and complaints.
  • Ensure all guest service issues are resolved prior to guests leaving the property.
  • Train staff on proper reservation procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
  • Effectively communicate and maintain teamwork among all hotel departments and Hotel Manager
  • Strive to be innovative in new programs designed to maximize efficiency and increase productivity
  • Perform administrative and financial duties such as daily reports, credit card reversals, accounts receivables, rooming lists, and office supply inventory
  • Manage departmental expenses within budgeted guidelines
  • Ensure Front Office is in compliance with federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
  • Performs other duties as assigned.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education/ExperienceHigh school diploma or equivalent. Minimum of two years' experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred.Language SkillsAbility to communicate clearly and effectively with customers, co-workers, and managers. Ability to read and interpret documents such as safety rules, operating and maintaining instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees or the organization.Mathematical SkillsAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.   Ability to apply concepts of basic algebra.Reasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.Computer SkillsTo perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Payroll systems; Internet software; Property Management software; and Database software.OtherAbility to work a flexible schedule, including evenings, weekends and holidays.  Superior customer service and public relations skills. Excellent organization and time management skills.

Source: Hospitality Online


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