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Assistant Front Office Manager

4 months ago

Chicago, United States The Hongkong and Shanghai Hotels LTD Full time
The Peninsula Chicago is seeking an Assistant Manager to join our Rooms Division management team and be an integral part of our guest-focused service.

  • Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
  • Grow within a diverse multi-outlet property.
  • Exceptional health benefits package and 401(k) with company match.

Key accountabilities

  • Ensure proper operation of all responsibilities of Front Desk operations
  • Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards.
  • Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards
  • Communicate with all departments to create a guest centric experience
  • Ensuring the staff are in full compliance with Head Office database requirements
  • Ensure efficient operation of the Front Desk team with efficient handover

General requirements

  • 2 years of Front Office leadership experience
  • Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal.
  • Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
  • Excellent command of written and spoken English

Benefits We Offer

  • 10 vacation days per year
  • 6 sick days per year
  • 3 personal days per year
  • 10 holidays days per year
  • Complimentary employee meals
  • Discounted parking
  • Discounted and complimentary room nights at The Peninsula Hotels
  • 50% restaurant discount
  • 50% discount on spa services
  • 25% discount on spa retail
  • 80% company-paid medical, dental and vision coverage
  • Complimentary life insurance
  • Complimentary long-term disability
  • Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States.

About The Peninsula Chicago

Set along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city.

Requisition ID: 44776