Customer Support

7 days ago

Stow, United States Vontier Full time

Competitive Earning Potential: **$18.50/Hour for afternoons**

**+$300** Hiring Bonus + Annual Company Bonus/Gainshare

**12:30 PM-9:00 PM ET**

No Weekends

**This position will work on a hybrid schedule:**

Mondays and Fridays from home / Tuesdays through Thursdays at our headquarters in Stow, OH.

At Matco Tools, we believe that exceptional customer service is the heartbeat of our organization. As a Customer Service Representative, you'll be the vital link between our dynamic sales force and the Matco Tools corporate offices. Your role is more than just answering calls; it's about creating lasting relationships, solving problems, and ensuring our customers have the tools they need to succeed.

**Why Join Our Team?**

+ **Empowerment:** You'll be the go-to resource for our franchised distributors, District Managers, Regional Managers, and commercial customers. Your expertise will directly impact their success.

+ **Continuous Learning:** We invest in your growth. Expect ongoing training, workshops, and opportunities to expand your skill set.

+ **Career Exploration:** Matco Tools isn't just a job; it's a journey. Explore different paths within our organization and chart your course for success.

+ **Enhanced Skills:** Develop your customer service prowess. You'll master the art of providing accurate product information, pricing details, and availability updates.

**What You'll Be Doing**

+ **Guiding Tool Selection:** Assist our franchised distributor customers in choosing the right automotive tools and toolboxes. Your expertise will empower them to make informed decisions.

+ **Inbound Calls:** Be the friendly voice on the other end of the line. Handle inquiries, provide pricing details, share part numbers, troubleshoot issues, and offer basic credits.

+ **Technical Support:** Become the product encyclopedia You'll provide information and specifications from our Matco Tools catalog and those of our trusted suppliers.

+ **Order Management:** Efficiently input orders using our internal software systems. Accuracy and attention to detail are your superpowers.

+ **Collaboration:** Work closely with the Customer Service team. Together, you'll tackle open questions, resolve challenges, and ensure seamless communication.

+ **Cross-Functional Problem-Solving:** Engage with subject matter experts across departments. Your ability to bridge gaps and find solutions will be invaluable.

+ **Other Adventures:** As part of our dynamic team, you'll take on additional responsibilities as needed. Adaptability is key

**Qualities We Value**

+ **Empathy:** Understand our customers' needs and provide personalized solutions.

+ **Communication:** Clear, concise, and friendly - your words matter.

+ **Resourcefulness:** Think on your feet and find creative solutions.

+ **Team Player:** Collaboration fuels our success.

\#LI-AN1

To thrive in this role, you'll need:

+ **Education:** High school diploma or GED equivalent.

+ **Availability:** Flexibility to work from **12:30 PM to 9:00 PM ET, Monday to Friday.**

+ **Experience: At least 1 year of call center experience or equivalent experience in dealing with customers.**

+ **Automotive Knowledge:** On-the-job experience working with general automotive mechanics is a plus.

+ **Bonus Points:** ASE certification, automotive expertise, tool familiarity, or a related trade school degree.

**Required Competencies**

+ **Tech Savvy:** Intermediate use of PC and keyboard.

+ **Effective Communication:** Strong verbal and written skills. **Problem-Solving:** Interpret customer issues, troubleshoot, and translate them into resolutions while maintaining a positive attitude. **Empathetic Professionalism:** Understand customer concerns while maintaining a professional demeanor. **Quick Learner:** Adapt and learn swiftly on the job. **Multitasking Ninja:** Thrive in a fast-paced office environment. **Phone Etiquette:** Answering calls is a primary function of the position.

**Join the Matco Tools Family**

At Matco Tools, we're more than just tools; we're a community of passionate individuals committed to excellence. If you're ready to make an impact, grow your skills, and be part of something bigger, apply today

Matco Tools is a proud member of Vontier Corporation, offering competitive benefits, career development, and a supportive work environment. ️.

Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. P

**BENEFITS**

**Annual bonuses/incentives (depending on position)**

**Immediate company benefits (medical, dental, vision, life, etc.)**

**401k with company match**

**401k defined contribution after 1 year of service**

**High level of employee engagement**

**Walking path and gym equipment onsite**

**Food trucks on site during the summer**

**Dress for your day - every day casual/jeans**

**Employee discounts**

**15 days vacation + 4 floating holidays + 8 paid holidays**

**Paid maternity & paternity leave**

**Tuition reimbursement**

**Student loan payment assistance**

**Hybrid work environment (2 days remote)**

**Annual Day of Caring for employees to volunteer**

**Discounts on tools**

**Annual team-building events**

**WHO IS VONTIER**

Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company's website at www.vontier.com .

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."

  • Customer Support Professional

    2 weeks ago

    Stow, Ohio, United States Matco Tools Full time

    Company OverviewMatco Tools, a subsidiary of Vontier Corporation, distributes professional automotive equipment and tools. Established in 1946, Matco operates through a network of independent franchised mobile distributors across the United States, Puerto Rico, and Canada.SalaryThe estimated hourly wage for this role is $18.50, with opportunities for annual...

  • Customer Support

    2 weeks ago

    Stow, United States Vontier Corporation Full time

    Competitive Earning Potential: $18.50/ Hour for afternoons $300 Hiring Bonus Annual Company Bonus/ Gainshare 12:30 PM-9:00 PM ET No Weekends! This position will work on a hybrid schedule: Mondays and Fridays from home / Tuesdays through Thursdays at Call Center, Customer Service, Support, Technical Support, Regional Manager, District Manager, Manufacturing,...

  • Clerical Support

    2 days ago

    Stow, United States Apidel Technologies Full time

    General Clerical SupportAnswering PhonesCustomer ServiceCommunication with internal & external stakeholders via phone & email.Updating digital records in the Learning Management SystemPrinting & distributing documents related to scheduled classes.Use of office suite including Excel, Word & Teams.FilingRetrieving documents from archives (on site)Preferred...

  • IT Support Professional

    3 weeks ago

    Stow, Ohio, United States AtNetPlus Full time

    About AtNetPlusAtNetPlus is a leading IT services firm dedicated to providing exceptional support, cybersecurity, and system development solutions to our clients.We take pride in delivering award-winning services that exceed our clients' expectations. Our team of experts continually refines our solutions to ensure they are effective, efficient, and...

  • Clerical Support

    2 days ago

    Stow, United States CYNET SYSTEMS Full time

    Job Description: Pay Range: $17.70hr - $22.70hr General Clerical Support. Answering Phones. Customer Service. Communication with internal & external stakeholders via phone & email. Updating digital records in the Learning Management System. ...

  • Clerical Support

    2 days ago

    Stow, United States Sigma Inc Full time

    753987 Clerical Support, Stow, MA, 6 weeks contract Sigma.Inc. is looking for Clerical Support to work onsite with our client in Stow, MA. This is with the Commonwealth of MA and Dept of Transportation. Will be required to work onsite at 1 State Road. Shift : 4days/week( Tuesday, Wednesday, Thursday, Friday), 8.30-5 PM EST Roles and Responsibilities: ...

  • Customer Service Liaison

    6 days ago

    Stow, Ohio, United States Vontier Full time

    Vontier Corporation, the parent company of Matco Tools, is a global industrial technology company uniting critical mobility and multi-energy technologies. As a Customer Service Liaison at Matco Tools, you will be part of this dynamic organization, playing a key role in supporting our network of independent franchised mobile distributors.**Estimated Salary:**...

  • Clerical Support

    13 hours ago

    Stow, United States ASK Staffing Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Clerical SupportLocation: Stow, MA, 01775 Duration: 02 Months ContractPay Rate: $22.78/hr. Job Description:Answering PhonesCustomer ServiceCommunication with internal & external...

  • Customer Service Representative

    1 month ago

    Stow, United States GBS Corp Full time

    Job description If you have an energetic, innovative, and self-starting personality, and you want to work at an amazing, employee-owned company - then keep reading! GBS is a leading information solutions provider, partnering with some of the world's most established brand names as well as smaller forward-thinking organizations. As part of an industry-leading...

  • Customer Service Representative

    4 days ago

    Stow, Ohio, United States Panera Bread Full time

    Panera Bread Restaurant Team OverviewAs a Restaurant Team Member at Panera Bread, you will have the opportunity to connect with our guests, impact our business, and serve your community. We are hiring experienced individuals who are passionate about delivering exceptional customer service and creating a warm, welcoming environment for our guests.We offer...

  • Clerical Support Specialist

    14 minutes ago

    Stow, United States BCForward Full time

    Job DescriptionJob DescriptionPosition Title: Clerical SupportLocation: Stow, MA  01775Shift Timing: Mon Friday 40.00 Hours Per WeekAnticipated start date: 1-2 WeeksDuration: 2 month contract and the possibility to extend the contract.Pay Rate: $22.50 on W2Job Description:Answering PhonesCustomer ServiceCommunication with internal external stakeholders via...

  • Customer Support

    7 days ago

    Stow, United States VetJobs Full time

    Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...

  • Customer Support

    2 weeks ago

    Stow, United States VetJobs Full time

    Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...

  • Customer Support

    2 weeks ago

    Stow, United States National Guard Employment Network Full time

    Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...

  • Customer Service Representative

    3 weeks ago

    Stow, Ohio, United States 4813 Panera Bread Graham DT Full time

    About UsPanera Bread is a rapidly growing bakery-cafe with a passion for serving our community. We are committed to delivering an exceptional experience for our guests, and we need your help.At Panera, you will become part of a team where you will have the opportunity to connect with our amazing guests, impact the bakery-cafe's growing business, and serve...

  • Seasonal Support Driver

    4 weeks ago

    Stow, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver youll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...

  • Customer Service Representative

    2 months ago

    Stow, United States MATCO Full time

    WHO WE ARE (OpCo Overview): Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent...

  • Customer Service Representative

    3 months ago

    Stow, United States MATCO Full time

    WHO WE ARE (OpCo Overview): Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent...

  • Automation Systems Integrator

    3 days ago

    Stow, Ohio, United States Automationtechies Full time

    Job SummaryWe are seeking an experienced Industrial Automation Specialist to join our team at Automationtechies. As a key member of our engineering department, you will be responsible for designing, testing and implementing control systems for automated equipment.About the Role:This role involves a range of responsibilities, including in-house engineering...

  • Automotive Solutions Specialist

    5 days ago

    Stow, Ohio, United States Matco Tools Full time

    We are seeking a talented Customer Service Representative to join our team at Matco Tools. In this role, you will play a crucial part in creating lasting relationships with our customers by guiding tool selection, handling inbound calls, and providing technical support.Job Overview:As a Customer Service Representative, you will be responsible for answering...