Customer Service Liaison
3 weeks ago
Vontier Corporation, the parent company of Matco Tools, is a global industrial technology company uniting critical mobility and multi-energy technologies. As a Customer Service Liaison at Matco Tools, you will be part of this dynamic organization, playing a key role in supporting our network of independent franchised mobile distributors.
**Estimated Salary:** $40,000 - $60,000 per year, depending on location and experience. Plus, enjoy benefits like medical, dental, vision, life insurance, 401(k) with company match, and paid time off.
**Job Description:
About the Role:You will be responsible for providing exceptional customer service through inbound calls, collaborating with the Customer Service team, and working closely with subject matter experts across departments. Your primary goal will be to ensure seamless communication and efficient order processing.
Key Responsibilities:- Respond to customer inquiries regarding product information, pricing details, and availability updates.
- Collaborate with colleagues to resolve open questions and challenges.
- Work closely with subject matter experts to bridge gaps and find solutions.
- Efficiently process orders using internal software systems.
- Bachelor's degree or equivalent experience in a related field.
- At least one year of call center experience or equivalent experience in dealing with customers.
- Familiarity with general automotive mechanics is a plus.
- Competitive salary and comprehensive benefits package.
- Opportunities for growth and development within the organization.
- Casual work environment with flexible hours.
- Discounts on tools and equipment.
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