IT Support Professional

1 week ago

Stow, Ohio, United States AtNetPlus Full time

About AtNetPlus

AtNetPlus is a leading IT services firm dedicated to providing exceptional support, cybersecurity, and system development solutions to our clients.

We take pride in delivering award-winning services that exceed our clients' expectations. Our team of experts continually refines our solutions to ensure they are effective, efficient, and current.

Our core values – Collaborative, Respectful, Effective Communicator, Driven, and Supportive – guide everything we do. We seek candidates who embody these values and are committed to delivering outstanding customer service.

We strive to promote from within and are currently seeking a full-time Service Desk Analyst in our Stow, Ohio office.

The Role

This position plays a critical role in supporting our customers as the first point of contact for inquiries and issues. The successful candidate will be responsible for:

  • Communicating with clients in a professional manner, aligning with our company values;
  • Resolving customer issues and escalating priority issues when necessary;
  • Answering incoming technical calls, creating tickets, and routing callers to the appropriate personnel when needed;
  • Collaborating proactively with the Service Coordinator and other teams;
  • Gathering and documenting relevant technical information for the Escalation Team as needed.

Requirements

To be successful in this role, you must have:

  • A strong understanding of networking infrastructure, including routers, switches, firewalls, WAN, VPN, Windows, Active Directory, and Group Policy Troubleshooting;
  • A valid driver's license with access to an automobile insured for business use;
  • Excellent oral and written communication skills, problem-solving abilities, adaptability, planning and organizing skills, attention to detail, and stress tolerance.

Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus a range of benefits, including:

  • Flexible work-from-home schedules;
  • A comprehensive suite of insurance coverages;
  • Short-term disability (company-paid) and long-term disability coverage;
  • Basic life insurance (company-paid) and voluntary life insurance options;
  • A 401(k) pension plan with up to 4% match and immediate vesting;
  • 15 days of PTO to start, plus 9 holidays per year;
  • Training and certification reimbursement;
  • A tight-knit team environment and career pathing opportunities.

Earned Salary Range: $45,000 - $60,000/year

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