Automotive Solutions Specialist
3 weeks ago
We are seeking a talented Customer Service Representative to join our team at Matco Tools. In this role, you will play a crucial part in creating lasting relationships with our customers by guiding tool selection, handling inbound calls, and providing technical support.
Job Overview:As a Customer Service Representative, you will be responsible for answering inquiries, providing pricing details, sharing part numbers, troubleshooting issues, and offering basic credits to our customers. You will also assist customers in choosing the right automotive tools and toolboxes, and provide information and specifications from the Matco Tools catalog and those of trusted suppliers.
Responsibilities:- Guiding tool selection: Assist customers in choosing the right automotive tools and toolboxes.
- Handling inbound calls: Answer inquiries, provide pricing details, share part numbers, troubleshoot issues, and offer basic credits.
- Technical support: Provide information and specifications from the Matco Tools catalog and those of trusted suppliers.
- Order management: Efficiently input orders using internal software systems.
- A high school diploma or equivalent.
- At least 1 year of call center experience or equivalent experience in dealing with customers.
- Availability to work from 2:30 PM to 11:00 PM ET, Monday to Friday.
- On-the-job experience working with general automotive mechanics is a plus.
- An intermediate use of PC and keyboard.
- Strong verbal and written skills.
- The ability to interpret customer issues, troubleshoot, and translate them into resolutions while maintaining a positive attitude.
- Empathetic professionalism: Understand customer concerns while maintaining a professional demeanor.
- Quick learner: Adapt and learn swiftly on the job.
- Multitasking ninja: Thrive in a fast-paced office environment.
The estimated salary for this position is $45,000 - $60,000 per annum, depending on location and experience. If you are a motivated individual with excellent communication skills, apply now to become a Customer Service Representative at Matco Tools.
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