Customer Support Professional

6 days ago


Stow, Ohio, United States Matco Tools Full time

Company Overview

Matco Tools, a subsidiary of Vontier Corporation, distributes professional automotive equipment and tools. Established in 1946, Matco operates through a network of independent franchised mobile distributors across the United States, Puerto Rico, and Canada.

Salary

The estimated hourly wage for this role is $18.50, with opportunities for annual bonuses and incentives. A $300 hiring bonus is also offered.

Job Description

This Customer Service Representative position requires excellent communication and problem-solving skills to provide top-notch support to customers and internal stakeholders. Key responsibilities include guiding tool selection, handling inbound calls, technical support, order management, collaboration, and cross-functional problem-solving.

Required Skills and Qualifications

To succeed in this role, candidates must possess a high school diploma or equivalent, at least one year of call center experience, and flexibility to work from 2:30 PM to 11:00 PM ET, Monday to Friday. Automotive knowledge and ASE certification are advantageous but not necessary.

Benefits

Matco Tools offers an array of benefits, including immediate company benefits, 401k with company match, 15 days vacation, four floating holidays, eight paid holidays, paid maternity and paternity leave, tuition reimbursement, student loan payment assistance, hybrid work environment, annual team-building events, and discounts on tools.



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