Customer Support
3 days ago
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Competitive Earning Potential: $18.50/Hour for afternoons
+$300 Hiring Bonus + Annual Company Bonus/Gainshare
12:30 PM-9:00 PM ET
No Weekends
This position will work on a hybrid schedule:
Mondays and Fridays from home / Tuesdays through Thursdays at our headquarters in Stow, OH.
At Matco Tools, we believe that exceptional customer service is the heartbeat of our organization. As a Customer Service Representative, you'll be the vital link between our dynamic sales force and the Matco Tools corporate offices. Your role is more than just answering calls; it's about creating lasting relationships, solving problems, and ensuring our customers have the tools they need to succeed.
Why Join Our Team?
Empowerment:You'll be the go-to resource for our franchised distributors, District Managers, Regional Managers, and commercial customers. Your expertise will directly impact their success.
Continuous Learning:We invest in your growth. Expect ongoing training, workshops, and opportunities to expand your skill set.
Career Exploration: Matco Tools isn't just a job; it's a journey. Explore different paths within our organization and chart your course for success.
Enhanced Skills:Develop your customer service prowess. You'll master the art of providing accurate product information, pricing details, and availability updates.
What You'll Be Doing
Guiding Tool Selection:Assist our franchised distributor customers in choosing the right automotive tools and toolboxes. Your expertise will empower them to make informed decisions.
Inbound Calls:Be the friendly voice on the other end of the line. Handle inquiries, provide pricing details, share part numbers, troubleshoot issues, and offer basic credits.
Technical Support:Become the product encyclopedia You'll provide information and specifications from our Matco Tools catalog and those of our trusted suppliers.
Order Management:Efficiently input orders using our internal software systems. Accuracy and attention to detail are your superpowers.
Collaboration:Work closely with the Customer Service team. Together, you'll tackle open questions, resolve challenges, and ensure seamless communication.
Cross-Functional Problem-Solving:Engage with subject matter experts across departments. Your ability to bridge gaps and find solutions will be invaluable.
Other Adventures:As part of our dynamic team, you'll take on additional responsibilities as needed. Adaptability is key
Additional Qualifications/Responsibilities
Qualities We Value
Empathy:Understand our customers' needs and provide personalized solutions.
Communication:Clear, concise, and friendly - your words matter.
Resourcefulness:Think on your feet and find creative solutions.
Team Player:Collaboration fuels our success.
To thrive in this role, you'll need:
Education: High school diploma or GED equivalent.
Availability:Flexibility to work from 12:30 PM to 9:00 PM ET, Monday to Friday.
Experience: At least 1 year of call center experience or equivalent experience in dealing with customers.
Automotive Knowledge:On-the-job experience working with general automotive mechanics is a plus.
Bonus Points:ASE certification, automotive expertise, tool familiarity, or a related trade school degree.
Required Competencies
Tech Savvy:Intermediate use of PC and keyboard.
Effective Communication: Strong verbal and written skills.
Problem-Solving:Interpret customer issues, troubleshoot, and translate them into resolutions while maintaining a positive attitude.
Empathetic Professionalism:Understand customer concerns while maintaining a professional demeanor.
Quick Learner:Adapt and learn swiftly on the job.
Multitasking Ninja:Thrive in a fast-paced office environment.
Phone Etiquette:Answering calls is a primary function of the position.
-
Customer Support Professional
6 days ago
Stow, Ohio, United States Matco Tools Full timeCompany OverviewMatco Tools, a subsidiary of Vontier Corporation, distributes professional automotive equipment and tools. Established in 1946, Matco operates through a network of independent franchised mobile distributors across the United States, Puerto Rico, and Canada.SalaryThe estimated hourly wage for this role is $18.50, with opportunities for annual...
-
Customer Support
24 hours ago
Stow, United States Vontier Corporation Full timeCompetitive Earning Potential: $18.50/ Hour for afternoons $300 Hiring Bonus Annual Company Bonus/ Gainshare 12:30 PM-9:00 PM ET No Weekends! This position will work on a hybrid schedule: Mondays and Fridays from home / Tuesdays through Thursdays at Call Center, Customer Service, Support, Technical Support, Regional Manager, District Manager, Manufacturing,...
-
Customer Service Representative
3 weeks ago
Stow, United States Robert Half Full timeJob DescriptionJob DescriptionWe are looking for a Customer Service Representative to join our team. This role is centered around delivering exceptional customer service at various events across the country. As a Customer Service Representative, you will play a vital role in representing our brand and interacting with customers, offering them a memorable...
-
IT Support Professional
1 week ago
Stow, Ohio, United States AtNetPlus Full timeAbout AtNetPlusAtNetPlus is a leading IT services firm dedicated to providing exceptional support, cybersecurity, and system development solutions to our clients.We take pride in delivering award-winning services that exceed our clients' expectations. Our team of experts continually refines our solutions to ensure they are effective, efficient, and...
-
Customer Service Representative
4 weeks ago
Stow, United States GBS Corp Full timeJob description If you have an energetic, innovative, and self-starting personality, and you want to work at an amazing, employee-owned company - then keep reading! GBS is a leading information solutions provider, partnering with some of the world's most established brand names as well as smaller forward-thinking organizations. As part of an industry-leading...
-
Parts Customer Care Representative
5 months ago
Stow, United States Crown Full timeResponsibilities : Answer and process incoming parts calls from customers and service technicians. Pull orders, receive and put up stock. Order parts and develop relationships with Crown factory and outside vendors. Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests. ...
-
Customer Service Representative
1 week ago
Stow, Ohio, United States 4813 Panera Bread Graham DT Full timeAbout UsPanera Bread is a rapidly growing bakery-cafe with a passion for serving our community. We are committed to delivering an exceptional experience for our guests, and we need your help.At Panera, you will become part of a team where you will have the opportunity to connect with our amazing guests, impact the bakery-cafe's growing business, and serve...
-
Seasonal Support Driver
3 weeks ago
Stow, United States United Parcel Service Inc. Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver youll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...
-
Customer Service Representative
3 months ago
Stow, United States MATCO Full timeWHO WE ARE (OpCo Overview): Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent...
-
Customer Service Representative
2 months ago
Stow, United States MATCO Full timeWHO WE ARE (OpCo Overview): Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent...
-
Diagnostic Sales Manager
4 weeks ago
Stow, United States Vontier Full timeYou will be responsible for the development and closing of diagnostic sales opportunities with Matco franchisees and/or their direct customers (automotive technicians). You will directly interface with franchisees (distributors) and automotive technicians. WHAT YOU WILL DO Translate P&L goals into actionable sales plan, including territory analysis, KPI...
-
Diagnostic Sales Manager
4 weeks ago
Stow, United States Vontier Full timeYou will be responsible for the development and closing of diagnostic sales opportunities with Matco franchisees and/or their direct customers (automotive technicians). You will directly interface with franchisees (distributors) and automotive technicians. WHAT YOU WILL DO Translate P&L goals into actionable sales plan, including territory analysis, KPI...
-
Service Desk Analyst
5 months ago
Stow, United States AtNetPlus Full timeAtNetPlus is an information technology services firm providing our clients IT support, cybersecurity, 24/7 helpdesk support, on-site services, and system development. We take pride in not only providing award-winning IT Services, but also going above and beyond for our clients. Our team of experts is always working hard to refine our solutions, ensuring...
-
Retail Sales Associate
2 months ago
Stow, United States HomeGoods Full timeStyle is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.Posting Notes: HomeGoods Store...
-
Administrative Assistant
1 month ago
Stow, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in the market for a skilled Administrative Assistant to join our team in the Manufacturing industry based in Stow, Ohio. The role will involve supporting various administrative duties, managing customer proposals, and acting as a liaison between different teams. This role offers a long term contract employment...
-
Merchandise Associate
2 months ago
Stow, United States TJ Maxx Full timeStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...
-
Cellular Sales Representative
1 week ago
Stow, Ohio, United States Cellular Sales Full timeWe are seeking a driven and enthusiastic sales consultant to join our team at Cellular Sales, the premier retail partner of Verizon.About UsWith nearly 800 stores across 40 states, we have a 30-year reputation for providing unmatched in-person customer experiences. Our company values diversity and inclusion, and we are committed to helping our employees grow...
-
Product Development Specialist
1 week ago
Stow, Ohio, United States Mactac North America Full timeAbout the RoleWe are seeking a highly skilled Product Development Specialist to join our team at Mactac North America. This is an excellent opportunity for individuals looking to grow their careers in a dynamic and innovative environment.Job SummaryThe Product Development Specialist will be responsible for supporting R&D projects by collaborating with...
-
Automotive Service Expert
3 days ago
Stow, Ohio, United States Matco Tools Full timeAbout UsMatco Tools, a subsidiary of Vontier Corporation, has been a leading distributor of professional automotive equipment and tools since 1946. With a network of independent franchised mobile distributors across North America, we strive to deliver exceptional customer service and innovative solutions.Role SummaryWe are seeking an experienced Customer...
-
Stow, Ohio, United States Struktol Company of America Full timeJob DescriptionStruktol Company of America is seeking a highly motivated Regulatory Compliance Specialist to join our team. The successful candidate will be responsible for ensuring compliance with relevant federal and state laws and regulations governing product safety.Key Responsibilities:Serve as the point of contact for customer inquiries regarding...