Case Manager
3 weeks ago
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
· Ensure a high level of care for the patient given by the home health aides.
· Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.
· Managing last minute calls outs, finding appropriate coverage.
· Developing an on-call pool of agency aides with various shifts in coordination with Human Resources
· Communicate with referral sources and Case Managers to provide an excellent customer service experience
· Listening to needs of clients and matching them to the appropriate caregiver(s)
· Manage Caseload of 100+ patients
· Review the care plan with patients and caregiver
· Resolve caregiver and client grievances and complaints
· Address over utilization of hours
· Reporting personnel performance issues
· Ensure caseload retention
· Contribute to team efforts by accomplishing related results as needed
Minimum Qualifications:
High school graduate
1-2+ Years experience in a Home Care or Service Coordination role (Required)
Demonstrated capability maintaining strict confidentiality
Proven ability to generate leads and monitor referrals
Strong typing and computer skills
Comfortable with closing/asking for business
Well organized, accurate, and attentive to detail
Excellent communication, public relations and follow up skills
Experience with HHA Exchange and EVV
Bilingual English/Spanish preferred.
Our mission at All American Home Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family the ever-expanding All American Home Care family.
Job Type: Full-time
Salary :Negotiable
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Supplemental pay types:
Bonus pay
COVID-19 considerations:
Education:
High school or equivalent (Preferred)
Experience:
HHA EXCHANGE: 1 year (Preferred)
EVV: 1 year (Preferred)
Language:
Spanish (Preferred)
All American Home Care LLC is an EEO employer - M/F/Vets/Disabled
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