IT Help Desk Technician
1 day ago
Make sure to apply with all the requested information, as laid out in the job overview below.
Headquartered in Arlington, Virginia, IntraFi – the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits – provides dynamic, all-weather balance sheet and liquidity management solutions to help financial institutions grow franchise value. The company, chosen by thousands of banks since its founding over two decades ago, has assembled the largest bank network of its kind. Its solutions help institutions to acquire high-value, local relationships; purchase funding; and reduce collateralization costs.
*Your Role*
You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers.
*Your Responsibilities *
* Provide functional IT support to all user levels within IntraFi, as well as exceptional customer service/support to end users/customers of IntraFi’s products and services
* Diagnose computer problems, install software, and perform tests on computer equipment and programs
* Troubleshoot technical problems over the phone, remotely, and in person
* Setup and deploy IT equipment, monitor systems, and perform maintenance
*Required Experience, Skills, and Qualifications*
* One to three years of progressive experience in a help desk environment
* BS or equivalent experience
* Background in financial services is beneficial
* Excellent written and oral communication skills and outstanding interpersonal skills sufficient to effectively promote good working relations with both nontechnical and technical business clients and coworkers
* Superior problem-solving capabilities
* Ability to multitask within tight deadlines and strong organizational skills
* Self-directed and results/goal-oriented
IntraFi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
Education:
* Bachelor's (Preferred)
Ability to Commute:
* Arlington, VA 22209 (Required)
Work Location: Hybrid remote in Arlington, VA 22209
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