Current jobs related to Guest Services Specialist - Austin, Texas - Pathfinder Hospitality

  • Guest Services Representative

    1 month ago

    Austin, Texas, United States Troon International Full time

    Job Title: Guest Services SpecialistJob Summary:We are seeking a highly motivated and customer-focused Guest Services Specialist to join our team at Golfinity Performance Club in Austin, Texas. As a key member of our team, you will be responsible for creating a positive experience for our guests by ensuring they are greeted and promptly established in the...

  • Guest Services Coordinator

    1 month ago

    Austin, Texas, United States Latham & Watkins Full time

    Job Title: Guest Services SpecialistLatham & Watkins is seeking a highly skilled Guest Services Specialist to join our team in Austin, Texas. As a key member of our support staff, you will be responsible for providing exceptional customer service to our clients and visitors.Key Responsibilities:Provide high-level customer service to external and internal...

  • Guest Service Representative

    1 month ago

    Austin, Texas, United States Troon International Full time

    About the Role:We are seeking a highly motivated and customer-focused Guest Service Specialist to join our team at Troon International. As a key member of our team, you will be responsible for creating a positive experience for our guests by ensuring they are greeted and promptly established in the bays. You will also process merchandise sales and maintain...

  • Guest Service Representative

    4 weeks ago

    Austin, Texas, United States KRISHNA AUSTIN LLC Full time

    Job OpportunityWe are seeking a skilled Guest Service Agent to join our team at KRISHNA AUSTIN LLC.As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests.Key responsibilities include:Registering and assigning rooms to guestsConfirming phone and online reservationsResponding to guest needs, requests, and...

  • Guest Services Manager

    4 weeks ago

    Austin, Texas, United States The University of Texas at Austin Full time

    About the RoleThe Guest Services Manager is a key member of the team responsible for delivering exceptional guest experiences at Texas Performing Arts. Reporting to the Director of Guest Experience, this role oversees the planning and execution of public-facing activities and guest services before, during, and after events.Key ResponsibilitiesDevelop and...

  • Guest Services Representative

    4 weeks ago

    Austin, Texas, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're committed to providing exceptional service to our guests. As a Guest Services Representative, you'll play a key role in ensuring our guests have a comfortable and enjoyable stay.Key Responsibilities:Assist guests with all requests and respond to their needs in a timely and professional manner.Process...

  • Guest Services Representative

    1 month ago

    Austin, Texas, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyEnsure accurate and timely processing of...

  • Guest Services Manager

    4 weeks ago

    Austin, Texas, United States Omni Hotels Full time

    Job Title: Guest Services ManagerOmni Hotels & Resorts is seeking a highly skilled Guest Services Manager to join our team at the beautiful Barton Creek Resort & Spa.Job Summary:The Guest Services Manager is responsible for overseeing the day-to-day operations of the front desk, bell desk, and transportation services. This includes managing staff, ensuring...

  • Guest Services Representative

    2 months ago

    Austin, Texas, United States IPIC Theaters, LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at IPIC Theaters, LLC. As a Guest Services Representative, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience at our theaters.Key ResponsibilitiesGuest InteractionGreet guests in a...

  • Guest Services Supervisor

    2 weeks ago

    Austin, Texas, United States Oak View Group Full time

    About the RoleOak View Group is seeking a highly motivated and experienced Guest Services Supervisor to join our team at Moody Center Arena. As a key member of our Guest Services team, you will play a vital role in creating a safe and memorable experience for all guests.Key ResponsibilitiesSupervise team members during events, ensuring seamless execution of...

  • Guest Services Representative

    3 weeks ago

    Austin, Texas, United States Hilton Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Hilton Hotels & Resorts. As a Guest Service Agent, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesGreet and register guests in a friendly and professional mannerProcess guest...

  • Guest Service Representative

    2 weeks ago

    Austin, Texas, United States Hilton Hotels Corporation Full time

    Hilton Hotels **Job Summary** As a Guest Service Agent at Hilton, you will be responsible for providing exceptional service to our guests. **Key Responsibilities:** * Greet guests and complete the registration process * Assist guests with check-out * Demonstrate a thorough knowledge of hotel information * Use up-selling techniques to promote hotel...

  • Guest Services Manager

    2 weeks ago

    Austin, Texas, United States The University of Texas at Austin Full time

    About the RoleThe Guest Services Manager is a key member of the team responsible for delivering exceptional guest experiences at Texas Performing Arts. Reporting to the Director of Guest Experience, this role oversees the planning and execution of public-facing operations, ensuring a welcoming and enjoyable experience for all guests.Key...

  • Guest Services Manager

    2 weeks ago

    Austin, Texas, United States Omni Hotels Full time

    Job Title: Guest Services ManagerOmni Hotels & Resorts is seeking a highly skilled Guest Services Manager to join our team at the beautiful Barton Creek Resort & Spa.Job Summary:The Guest Services Manager is responsible for overseeing the day-to-day operations of the front office, including valet, bellmen, transportation, and vehicle fleet. This role...

  • Guest Services Ambassador

    3 weeks ago

    Austin, Texas, United States Oak View Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Host to join our team at Moody Center Arena. As a Guest Services Host, you will be responsible for providing exceptional service to our guests, ensuring a safe and memorable experience at all arena events.Key ResponsibilitiesGuest Welcome and Support: Proactively welcome guests,...

  • Guest Services Ambassador

    4 weeks ago

    Austin, Texas, United States AEG Full time

    Job Title: Guest Services HostJob Summary:We are seeking a highly motivated and customer-focused Guest Services Host to join our team at Moody Center Arena. As a Guest Services Host, you will be responsible for providing exceptional service to our guests, ensuring a safe and memorable experience at all arena events.Key Responsibilities:Proactively welcome...

  • Guest Services Ambassador

    1 week ago

    Austin, Texas, United States Oak View Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Host to join our team at Moody Center in Austin, Texas. As a Guest Services Host, you will be responsible for providing exceptional service to our guests, ensuring a safe and memorable experience at all arena events.This is a part-time position that requires flexibility and a...

  • Guest Service Representative

    4 weeks ago

    Austin, Texas, United States KRISHNA AUSTIN LLC Full time

    Job SummaryWe are seeking a skilled Guest Service Agent to join our team at KRISHNA AUSTIN LLC.The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesRegister and assign rooms to guests in a timely and efficient manner.Confirm phone and online...

  • Guest Services Representative

    1 week ago

    Austin, Texas, United States Extended Stay Full time

    As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include assisting guests at all times, responding to their requests with diligence, and providing reasonable accommodations as needed. You will also be responsible for processing reservations, registration,...

  • Guest Services Ambassador

    3 weeks ago

    Austin, Texas, United States Oak View Group Full time

    Job Title: Guest Services HostOverview:We are seeking a highly motivated and customer-focused Guest Services Host to join our team at Moody Center Arena. As a key member of our Guest Services team, you will play a vital role in creating a safe and memorable experience for all guests at our events.Responsibilities:Proactively welcome guests and assist with...

Guest Services Specialist

2 months ago

Austin, Texas, United States Pathfinder Hospitality Full time
Job Overview

Position: Hotel Front Desk Agent

Are you a customer service enthusiast with a knack for creating welcoming environments? We are seeking individuals who possess a cheerful and inviting demeanor that makes guests feel at ease and valued.

At Pathfinder Hospitality, we believe in nurturing potential. If you may lack certain skills or qualifications, we are committed to providing training for those who demonstrate the right attitude and a desire to succeed.

Our Philosophy: We define our service as going above and beyond for our guests, ensuring their experience is nothing short of extraordinary. Our commitment to exceptional service is embedded in our culture and values.

Core Values: We strive to create unforgettable experiences for both our employees and guests, guided by our core principles:

  • Accountability: We uphold our commitments with reliability.
  • Collaboration: Every voice matters in our community.
  • Empowerment: We learn and grow from our experiences.
  • Engagement: We represent our industry with pride.
  • Innovation: We transform the ordinary into the extraordinary.
  • Integrity: We keep our promises.
  • Passion: Our dedication to hospitality drives us.
  • Transparency: We share our successes and challenges openly.

If you resonate with our values and possess a strong work ethic, we would love to hear from you.

Essential Qualifications:

  • Experience in customer service is crucial; hotel front desk experience is advantageous but not mandatory.
  • Proficiency in multiple languages, such as Spanish and English, is beneficial.
  • Excellent communication skills and a friendly disposition are essential.
  • Strong problem-solving abilities and multitasking skills are required.
  • Basic computer proficiency is necessary.
  • Familiarity with the local area is a plus.
  • Availability to work weekends and holidays is expected.
  • Willingness to assist in hotel marketing efforts to enhance brand visibility and sales.

Key Responsibilities: This position encompasses a variety of duties, including but not limited to:

  • Acting as a brand ambassador, embodying the hotel's values in every guest interaction and utilizing social media to promote hotel offerings.
  • Warmly welcoming guests during check-in and check-out to ensure a memorable experience.
  • Handling guest payments and reservations while anticipating their needs.
  • Addressing guest inquiries and resolving issues promptly to ensure satisfaction.
  • Maintaining accurate guest registration records and room assignments.
  • Promoting and upselling hotel amenities to achieve revenue goals.
  • Presenting a professional appearance that reflects the hotel's brand.
  • Fostering a collaborative team environment focused on exceeding guest expectations.

Compensation: $15 - $16 per hour

At Pathfinder Hospitality, we are committed to providing a supportive environment for our associates, offering:

  • Paid holidays, flexible PTO, and vacation time.
  • Birthday pay and additional time off for community service.
  • Health insurance and an IRA match program.
  • Mental health and wellness resources, including access to a life coach.
  • Opportunities for professional development.
  • Discounted stays at hotels within our portfolio.