Experience Ambassador Front Desk Concierge

1 month ago

austin, United States Sentral Full time

About Sentral

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

Learn more about us at www.Sentral.com.

**
******Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.

T his is an in-person position located on-site of the property.

What You'll Do:

Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service Establish rapport with residents and guests so they always feel loved Serve as the first point of contact between guests and the organization Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism. Greet residents by their name and with a smile to make guests feel welcomed and valued Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience Resolve disputes promptly with the goal of achieving customer satisfaction Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents Answer, record, and process all calls, messages, requests, questions, or concerns Run daily reports, identify any special requests, and check reports for accuracy Protect the property and its residents by monitoring who comes in and out of the premises Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions Manage building access for guests, residents, and authorized vendors using key system technology Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews Develop and maintain positive working relationships among building staff Store luggage and politely handle early check-in, late checkout, and any other requests when necessary Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents Work on special projects as deemed necessary by management Perform other related duties and assignments as needed and assigned

_Skills and Experience _

High School Diploma or equivalent required; some college preferred A minimum of one year of experience working in hospitality or customer service industry required Multifamily experience preferred Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text Computer savvy with the capacity to learn and master multiple software systems Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests Proactive decision-making and problem-solving skills Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem Ability to work a flexible schedule, including evenings and weekends

Sentral Benefits

Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families. Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members. Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match. Career Development: We offer extensive learning and development opportunities to support growth.

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:

Stand behind a desk for the majority of an 8-hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.



  • Front Desk Concierge

    2 weeks ago

    Austin, United States The Aspenwood Company Full time

    Looking for a company who is offering competitive wages and benefits that include: medical, dental, vision, Paid Time Off, 401k and more? Apply now at Village at The Triangle!The Aspenwood Company has opportunities for a part time Concierge/Front Desk/Security associate at our Village at the Triangle location an Independent Living, Assisted Living, and...

  • Front Desk Concierge

    5 days ago

    Austin, United States The Aspenwood Company - The Village at the Triangle Full time

    Looking for a company who is offering competitive wages and benefits that include: medical, dental, vision, Paid Time Off, 401k and more? Apply now at Village at The Triangle! TheAspenwood Company has opportunities for a part time Concierge/Front Desk/Security associate at our Village at the Triangle location an Independent Living, Assisted Living, and...

  • Concierge and Front Desk Associate

    2 days ago

    Austin, Texas, United States The Aspenwood Company - The Village at the Triangle Full time

    Job Summary:The Aspenwood Company - The Village at the Triangle is seeking a highly skilled and professional Concierge and Front Desk Associate to join our team. As a key member of our community, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming environment for our residents, families, and guests.Key...

  • Concierge and Front Desk Associate

    2 days ago

    Austin, Texas, United States The Aspenwood Company - The Village at the Triangle Full time

    Job Summary:The Aspenwood Company - The Village at the Triangle is seeking a highly skilled and professional Concierge and Front Desk Associate to join our team. As a key member of our community, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming environment for our residents, families, and guests.Key...

  • Front Desk Concierge

    6 days ago

    Austin, United States The Aspenwood Company - The Village at the Triangle Full time

    Looking for a company who is offering competitive wages and benefits that include: medical, dental, vision, Paid Time Off, 401k and more? Apply now at Village at The Triangle! The Aspenwood Company has opportunities for a part time Concierge/Front Desk/Security associate at our Village at the Triangle location an Independent Living, Assisted Living, and...

  • Front Desk Concierge

    5 days ago

    Austin, United States The Aspenwood Company - The Village at the Triangle Full time

    Looking for a company who is offering competitive wages and benefits that include: medical, dental, vision, Paid Time Off, 401k and more? Apply now at Village at The Triangle! The Aspenwood Company has opportunities for a part time Concierge/Front Desk/Security associate at our Village at the Triangle location an Independent Living, Assisted Living, and...

  • Experience Ambassador Front Desk Concierge

    1 month ago

    Austin, Texas, United States Sentral Full time

    About SentralSentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind...

  • Front Desk Agent

    3 weeks ago

    Austin, United States Sincere Hospitality Full time

    Job Opportunity: Front Desk Agent at Heywood Hotel, AustinAre you an Austin know-it-all? Love working with people and creating fantastic experiences? Join our small and mighty team!The Heywood Hotel is an award-winning, 7-room boutique hotel located in East Austin. We are looking for a dedicated, hard working individual ready to help our guests fall in love...

  • Front Desk Agent

    1 month ago

    Austin, United States Sincere Hospitality Full time

    Job DescriptionJob DescriptionJob Opportunity: Front Desk Agent at Heywood Hotel, AustinAre you an Austin know-it-all? Love working with people and creating fantastic experiences? Join our small and mighty team!The Heywood Hotel is an award-winning, 7-room boutique hotel located in East Austin. We are looking for a dedicated, hard working individual ready to...

  • Front Desk Agent

    4 weeks ago

    Austin, United States Sincere Hospitality Full time

    Job Opportunity: Front Desk Agent at Heywood Hotel, Austin Are you an Austin know-it-all? Love working with people and creating fantastic experiences? Join our small and mighty team! The Heywood Hotel is an award-winning, 7-room boutique hotel located in East Austin. We are looking for a dedicated, hard working individual ready to help our guests fall in...

  • Front Desk Agent

    1 month ago

    Austin, United States Omni Hotels Full time

    Location: Austin Hotel Downtown Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; youll be just steps away from the Austin Convention Center...

  • Front Desk

    3 months ago

    Austin, United States Jefferson Dental and Orthodontics Full time

    Job DescriptionJob DescriptionWho Are We?We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient’s trust. It’s of the...

  • Front Desk Supervisor

    3 months ago

    Austin, United States El Cosmico Full time

    ** Front Desk Supervisor - Hotel Magdalena** **Job Category****:** Rooms Hourly **Requisition Number****:** FRONT001668 Showing 1 location **Job Details** **Description** The Front Desk Supervisor is responsible for providing superior service in all guest interactions. Specifically, a Front Desk Supervisor will exceed expectations in front desk operations...

  • Front Desk Supervisor

    3 months ago

    Austin, United States Origin Hotel Austin Full time

    FRONT DESK SUPERVISOR Job Responsibilities Work alongside Guest Service Agents to ensure the accurate completion of shift checklists Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness Identify strengths and weaknesses, recognize “teachable moments” Give arriving...

  • Part-time Front Desk Associate

    1 month ago

    Austin, United States SPENGA Austin Full time

    Job DescriptionJob DescriptionPosition Summary:A SPENGA front desk associate is a positive, energetic and efficient individual who warmly welcomes and takes care of members.Qualifications:Strong management and leadership abilitiesPrevious sales experience required;Willingness to learn. Candidates must be able to adapt to our exciting new fitness...

  • Front Desk Agent

    3 months ago

    Austin, United States Pathfinder Hospitality Full time

    Job DescriptionJob DescriptionHotel Front Desk AgentMic check 1-2. Calling all customer service rockstars! We want to talk to you if you love having fun and interacting with guests, have a positive and welcoming demeanor that makes guests feel comfortable and at home.If you are missing a few skills or qualifications, no problem! We value potential and invest...

  • Front Desk Agent

    2 months ago

    Austin, United States Avion Hospitality Full time

    Job Type Full-time Description Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge...

  • Front Desk Associate

    4 months ago

    Austin, United States Emler Swim School Full time

    Are you looking for an exciting job that keeps you connected with children and their families? Join Emler Swim School as a Front Desk Associate! Welcome our customers and their children with excitement into our swim school and assist families with cu Front Desk Associate, Front Desk, Associate, Customer Service, Swim Instructor, Skills, Instructor, Hotel

  • Front Desk Agent

    3 weeks ago

    Austin, Texas, United States Hyatt Place Austin Downtown Full time

    What You'll DoA Gallery Night Auditor will assist guests efficiently, courteously, and professionally in all front desk related functionsProvide excellent guest serviceBalance all hotel and restaurant transactions daily, including credit cards, cash, and change fundsConsistently follow all credit, cash-handling, and accounting proceduresRun various audits...

  • Front Desk Receptionist

    3 months ago

    Austin, United States Jefferson Dental and Orthodontics Full time

    Job DescriptionJob DescriptionWho Are We?We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient’s trust. It’s of the...