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Guest Experience Ambassador
2 months ago
RESPONSIBLITIES:
- Provide high-level internal and external customer support.
- Greet employees and visitors with a smile and maintain eye contact through the entire interaction.
- Assist with making space reservations using the online reservation system and escorting guests throughout the office.
- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
- Manage the access badge process for employees and visitors according to workplace standards.
- Ensure the cleanliness of all office spaces, including open work areas, conference rooms, lobby, and kitchen.
- Restock office, kitchen, and pantry supplies.
- Prepare and maintains conference rooms for executive and client meetings, align all furniture to ensure a neat and welcoming look.
- Provide general travel support (arranging for transportation, providing directions, etc.)
- Coordinate and arrange basic office equipment repairs and maintenance by inputting facilities tickets.
- Carry out instructions for security, fire, health, and safety guidelines.
- Provide first-line support for basic office technology.
- Interface with vendors (catering, AV, etc.) to provide seamless customer support.
- Respond to inquiries and anticipate customer needs.
- Communicate effectively with peers, maintaining accuracy and attention to detail in both, verbal and written communications.
- Maintain a strong awareness of business activity and communicate all updates with team members.
- Communicate and interact effectively with all other departments and vendors.
- Conduct opening and closing walkthroughs when business requires.
- Other duties as assigned.
KEY COMPETENCIES:
- A genuine sense of hospitality and empathy with a commitment to delivering a memorable experience in all aspects of the GSA role.
- The ability to work under pressure and to prioritize tasks and multiple jobs simultaneously while interacting with visitors in a public environment.
- Excellent listening and oral communication skills.
- Basic computer skills and knowledge of office technology / equipment.
- Punctuality, dependability, and a dedication to achieving operational excellence down to the smallest of details.
- Ability to maintaining a high degree of confidentiality and discretion.
- A consistently professional approach with a mindset of ownership and responsibility inside and outside of one’s job domain.
- Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.
