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Customer Service Help Desk

3 months ago

Rockaway, United States TeleSearch Staffing Solutions Full time $16
Technical support of watches, cash registers, musical instruments, etc.
Monday-Friday office hours.
Pay Rate $15.50/hr.

SUMMARY:
  • Provides product troubleshooting and customer support for products and their features by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Field incoming help requests from end users via phone, email, mail, chat, and other media forms in a courteous manner.
  • Support products by answering application and feature-related questions using various computer applications and technical manuals.
  • Provide direct assistance, both written and verbal, on the issue/operation of the customer’s specified product.
  • Document all pertinent end user information including complete name, contact information, and complete description of the problem/question and action/resolution completed.
  • Apply diagnostic techniques to aid in troubleshooting.
  • Assist in answering other customer support calls, emails, and chats as requested.
  • Perform hands-on troubleshooting including but not limited to, installing and upgrading applications/software, programming, setting/re-setting standard features, etc.
  • Verify troubleshooting techniques to ensure the problem has been adequately resolved.
  • All other duties may be assigned by other members of management.

QUALIFICATIONS & EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Sound knowledge of electronic products and how they function.
  • Exceptional written and oral communication skills
  • Strong analytical and troubleshooting abilities with keen attention to detail and documentation skills.
  • Ability to absorb and retain information quickly.
  • Working knowledge of a range of diagnostic and troubleshooting techniques.
  • Exceptional interpersonal skills, with a focus on report-building, listening, and questioning skills, and customer service orientation.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong documentation skills.
  • Highly self-motivated and directed.
  • Experience working in a team-oriented, collaborative environment.