Customer Service Representative

2 months ago


Rockaway, United States Spectrum Staffing ServicesHRStaffers Inc. Full time

SUMMARY

Processes incoming customer orders/sample orders, prepares quotes, addresses inquiries, provides follow-ups, and assists with problem resolution. Supports field sales representatives in achieving superior customer satisfaction for maximum growth.

RESPONSIBILITIES

  • Receives and processes sales orders and sample orders received by telephone, fax, mail, or electronic services in an efficient and expedient manner
  • Prepares and forwards order acknowledgements
  • Responds to general inquiries from customers and sales representatives related to orders, products, literature, shipping and delivery, availability, packaging, and ETA’s
  • Works closely with sales representatives to be proactive in meeting customer needs and keeping them informed of all activities associated with their accounts
  • Supports customer relations and assists with problem resolution in a timely and professional manner
  • Interacts and works with Technical Service to resolve customer complaints through the process within specified timeframe
  • Recommends alternate products when possible, and refers customers to technical services or sales for assistance when needed
  • Proactively monitors and keeps customers and sales advised of shipment dates, production schedules, delivery dates
  • Assist shipping with efforts to maintain quality service by maintaining updated shipping and packaging requirements
  • Works in coordination with the team and is responsible for picking and billing of orders
  • Updates and inputs all customer related information into NAV
  • Prepares and runs reports through NAV and performs special projects as requested
  • Maintains Customer Service Processing Manual

QUALIFICATIONS

  • High School Diploma or Associate Degree with two years related experience and/or training; or equivalent combination of education and experience.
  • Demonstrates attention to detail.
  • Identifies and resolves problems in a timely manner.
  • Maintains confidentiality.
  • Writes clearly and informatively.
  • Understands business implications of decisions.
  • Completes tasks correctly and on time.
  • Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Reacts well under pressure and demonstrates accuracy and thoroughness
  • Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
  • Ability to write reports and business correspondence.
  • Ability to effectively present information and respond to questions from managers, clients, and customers.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.
  • Ability to solve practical problems and deal with a variety of concrete variables.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or table form.
  • Should have knowledge of Order Processing software; Word Processing software; Spreadsheet software; Internet software; Project Management software and Contact Management systems.

COMPENSATION: $23-$25/hr.



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