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Customer Service Representative

2 months ago

Rockaway, New Jersey, United States Spectrum Staffing ServicesHRStaffers Inc. Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Spectrum Staffing Services/HRStaffers Inc. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Process incoming customer orders and sample orders in a timely and efficient manner.
  • Prepare and forward order acknowledgements to customers.
  • Respond to general inquiries from customers and sales representatives related to orders, products, literature, shipping, and delivery.
  • Work closely with sales representatives to meet customer needs and keep them informed of all activities associated with their accounts.
  • Support customer relations and assist with problem resolution in a timely and professional manner.
  • Interact and work with Technical Service to resolve customer complaints within a specified timeframe.
  • Recommend alternate products when possible and refer customers to technical services or sales for assistance when needed.
  • Proactively monitor and keep customers and sales advised of shipment dates, production schedules, and delivery dates.
  • Assist shipping with efforts to maintain quality service by maintaining updated shipping and packaging requirements.
  • Work in coordination with the team and be responsible for picking and billing of orders.
  • Update and input all customer-related information into NAV.
  • Prepare and run reports through NAV and perform special projects as requested.
  • Maintain the Customer Service Processing Manual.
Requirements
  • High School Diploma or Associate Degree with two years related experience and/or training; or equivalent combination of education and experience.
  • Demonstrates attention to detail.
  • Identifies and resolves problems in a timely manner.
  • Maintains confidentiality.
  • Writes clearly and informatively.
  • Understands business implications of decisions.
  • Completes tasks correctly and on time.
  • Changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Reacts well under pressure and demonstrates accuracy and thoroughness.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
  • Ability to write reports and business correspondence.
  • Ability to effectively present information and respond to questions from managers, clients, and customers.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.
  • Ability to solve practical problems and deal with a variety of concrete variables.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or table form.
  • Should have knowledge of Order Processing software; Word Processing software; Spreadsheet software; Internet software; Project Management software and Contact Management systems.
Compensation

$25/hr.

"}