Front Desk Associate

1 week ago


Rockaway, New Jersey, United States Grand Fitness Mgmt, LLC Full time
{"title": "Front Desk Associate", "description": "Job Summary

At Grand Fitness Partners, we're seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring a welcoming and judgement-free experience in our fitness centers.

Key Responsibilities:

  • Greet members and guests, assisting with any questions or concerns while checking in.
  • Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and support in their fitness journeys.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions, such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Maintain a clean and sanitized environment, including exercise equipment, Black Card spa amenities, and communal spaces.

Requirements:

  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age.
  • Willing to become CPR/AED Certified (training provided by Planet Fitness).
  • Basic computer proficiency.
  • Ability to lift up to 50 pounds.
  • Ability to walk and stand for prolonged periods.
  • Ability to continuously talk in person or on the phone during shift.

This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state, and local laws.

", "lang_code": "en"}

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