Customer Service Associate

1 day ago


Rockaway, New Jersey, United States Nielsen Mitsubishi Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Service Representative to join our team at Nielsen Mitsubishi. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring a seamless experience for our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information about our services and products.
  • Payment Processing: Process customer payments, handle refunds, and maintain accurate records of transactions.
  • Scheduling and Coordination: Schedule and coordinate appointments, services, and repairs with customers and internal teams.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure a smooth and efficient workflow.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1 year of customer service experience, preferably in an automotive sales and service environment.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan.
  • Professional Development: Opportunities for training and professional development to enhance your skills and career growth.

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