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Program Coordinator

3 months ago

Washington, United States East River Family Strengthening Collaborative, Inc. Full time $50,000 - $55,000
The East River Family Strengthening Collaborative (ERFSC) is a non-profit organization whose mission is to empower families, youth, seniors, and communities to become more self-sufficient through integrated and collaborative community-based services utilizing evidence-based practices that are family focused and person-centered.

GENERAL SUMMARY OF OVERALL PURPOSE:The Program Coordinator assists the Deputy Director of EOTR in the management of EOTR through various administrative related responsibilities including monitoring, follow up; personnel assistance; file management; reporting; data collection; and other Program activities as required.
 PRINCIPAL ACCOUNTABILITIES:
  •  Assists the Program Director with various administrative responsibilities including research, reporting, budget preparation, meeting coordination; calendar maintenance; special event/project planning and personnel coordination. 
  • Coordinates and arrange transportation for Friendship Cafes in Wards 1, 7 and 8.
  • Serves as the first point of contact for the EOTR program to current and potential participants. Receive and screen visitors and telephone calls; Provides information regarding program services, special events; Communicates program requirements and expectations; resolves complaints; Processes client requests and follows-up to ensure satisfaction; Recommends alternate community programs/services based on need.
  • Processes invoices for payment for vendors and consultants. 
  • Provides general administrative support which may include, but is not limited to, answering and directing telephone calls, program literature distribution, file management, data entry, photocopying, faxing and filing. Open, sort and distribute incoming correspondence including mail, faxes and email. Responsible for office supply ordering and inventory maintenance; coordinates equipment purchase, service and/or repairs. 
  • Assist the Deputy Director and Director of Finance to ensure that all bills are captured.
  • Coordinates personnel tasks such as time and attendance; new hire processing/screening etc. with ERFSC designated staff. Addresses EOTR staff concerns, complaints and inquiries regarding ERFSC policies and procedures. May assist the Program Director with staff performance issues, corrective action and other disciplinary actions as they pertain to the EOTR program. 
  • Coordinates meetings and conferences including space arrangements, catering, attendance and agenda development. Compiles, transcribes and distributes meeting minutes. 
  • Provides oversight and coordinates with various employment agency volunteers/placement services such as DC Department of Employment Services, National Caucus on the Black Aged and the Mayor’s Summer Youth Program. Supervises such volunteers, temporary employees and interns when necessary. 
  • Assist in the development of a plan for social services for Ward 7 residents. Attend community/neighborhood meetings and events to keep abreast of new and/or changing programs, projects and community resources. Regularly maintain relations with other community agencies, educational institutions, businesses and service providers to advocate for clients and needed resources. Serve as a representative of the collaborative at community-based events and/or meetings.
  • Maintains strict confidentiality in all matters, including but not limited to, clients, personnel, budgets, contracts, Board of Directors and all other non-public business information. 
  • Other duties as assigned.
QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each principal accountability satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A.      Work Experience:
  • Three to five years of experience in a similar capacity is preferred. 
  • Experience in program planning and coordination is necessary; experience working with the senior population in a service capacity desired.
 B.      Education:
  • Bachelor’s degree (B.A.) preferred; 
  • High School Diploma (or GED equivalent) required; 
  • an equivalent combination of education and directly related experience may be considered.
 C.       Certifications/Licensure:
  • Valid Driver’s license

D.      Specific Knowledge and Abilities:
  • Knowledge of administrative methods, standard office equipment operation and general clerical procedures; 
  • Strong organizational and time management skills necessary; 
  • Able to create, plan, organize and implement programs and events; 
  • Able to analyze data; Able to type 40 WPM; 
  • Requires leadership and supervision skills; 
  • Able to train and motivate others using collaborative skills; 
  • Knowledge of and the ability to follow confidentiality protocols; 
  • Able to proactively plan and solve problems; 
  • Able to work with community residents and community based organizations; 
  • Able to exercise good judgment in evaluating situations and making decisions; 
  • Able to define and evaluate problems and determine or suggest solutions; 
  • Able to establish facts and draw valid conclusions; 
  • Able to assess an environment by listening to what is said, what is not said; 
  • Able to organize and prioritize multiple tasks. 
  • Knowledge of issues facing residents of Ward 7; community involvement and Ward 7 residency are a plus.
 E.       Computer Skills:
  • Must be proficient in basic MS Office programs including MSWord, Excel, Outlook and Explorer. 
  • Knowledge of database basics including data entry and report generation is helpful.
 F.       Communication/Interpersonal skills:
  • Good written and verbal communication skills are required; 
  • Able to train, supervise and motivate personnel using collaborative skills; 
  • Courteous and responsive to the public; 
  • Able to gather assessment information through conversation, listening and observation skills; 
  • Able to engage, build and maintain relationships with clients through strong interpersonal skills; 
  • Able to establish and maintain effective working relationships and work with others; 
  • Able to maintain professionalism at all times.