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Technical Support Analyst

1 month ago

Oklahoma City, United States OrionNet Systems Full time $34,000
OrioNet Systems is looking for Technical support candidates that can offer friendly customer support with technical problem-solving skills.

Job Duties:
  • The technical support will take more than calls, and there are no call times, and we work to help the customers.
  • Tech Support has to have the capability of being a fast learner.
  • Our behavioral health and mental health software have to work with the changes in the state's requirements.
  • Must have the ability to solve problems.
  • Spot issues within the software.
  • Document the "How To" files to help users with the software.
  • Answer Tech support e-mails, chats, and calls.
  • There is a lot of growth on this job and we will help qualified candidates become great technical support.
  • Candidates will learn the software on Windows Technology, web and phone, and details in the Behavioral Health and Mental Health Industry.
Qualifications:
  • Good Computer skills are a must.
  • Medical billing knowledge, x12 EDI files such as 837, 835, etc. is a big plus.
  • Team Player.
  • Excellent communication and interpersonal skills and detail-oriented.
  • Ability to work in a fast-paced environment.
  • Good Analytical and problem-solving aptitude.
  • Must be able to speak and write English fluently.
  • Must be independent, responsible & have a self-initiative.
  • Must be willing to work extended hours.
  • Previous technical support experience.
  • Must have a valid work visa.
  • Familiarity with OHCA and ODMHSAS processes is also a plus.
  • Software testing skills are a plus.
  • Able to problem troubleshoot, analyze, and figure out issues with the software.
  • Some knowledge of hardware and networks.
  • Mental Health and Behavioral Health policy and knowledge.
  • Good understanding of Windows software; controls, menus, how they should work, etc.
  • Be able to learn software quickly & fast.
  • Bilingual is a big plus.
Paid Training.