Database Technical Analyst 4-Support
4 weeks ago
As a member of the Support organization, your main goal is to provide post-sales support and solutions to Oracle customers while advocating for their needs. You will be the central point of contact for customers, handling both technical and non-technical inquiries related to Electronic Support Services.
As a Principal Support Engineer, you will deliver strategic technical support to ensure maximum customer satisfaction, utilizing automated technology to diagnose and resolve customer issues.
You are an expert in technical problem solving, often sought after to address complex customer issues, occasionally through on-site visits. Your role involves mentoring team members, providing guidance, and working on non-routine and complex technical challenges.
Responsibilities- Manage and resolve Service Requests on Oracle products for internal and external customers
- Contribute to proactive support activities based on the product support strategy
- Own and resolve problems throughout the Service Request lifecycle
- Participate in product improvement programs and maintain product expertise
- Respond to and resolve customer issues within specified targets
- Develop expertise in Database Security and IT Security issues
Minimum technical skills:
- In-depth knowledge of Oracle Database administration, security features, backup and recovery processes, Performance Tuning, Oracle Cloud Infrastructure, and Operating systems
Desirable technical skills:
- Network administration, Oracle Grid Control, Oracle Golden Gate, Oracle Application Express, and experience with other databases
- Bachelor's degree in Computer Science, Engineering, or related field
- Over 10 years of professional experience in a technical role
- Excellent English verbal and written communication skills
Oracle Benefits:
- Comprehensive health insurance and benefits package
- 401(k) Savings Plan with company match
- Paid time off, holidays, and sick leave
- Parental leave, adoption assistance, and Employee Stock Purchase Plan
- Financial planning and voluntary benefits
About Oracle:
Oracle, a global leader in cloud solutions, fosters innovation through diversity and inclusion. With a commitment to workforce parity, work-life balance, and employee well-being, Oracle provides a competitive suite of benefits and opportunities for career growth.
Operating for over 40 years, Oracle continues to evolve and thrive by embracing change and integrity. Join our team to explore global opportunities and make a difference in the world of technology.
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