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Dental Front Desk Staff

2 months ago

Winchester, United States Shenandoah Smiles Pediatric Dentistry Full time $15 - $18
Main Job Tasks, Duties and Responsibilities
  • Greet patients
  • Register new patients according to established office protocols
  • Assist patients to complete all necessary forms and documentation
  • Verify and update patient information
  • Inform patients of dental office procedures and policy
  • Move patients through appointments as scheduled
  • Enter all relevant patient information into data system
  • Maintain and manage patient records in compliance with privacy and security regulations
  • Answer and manage incoming calls
  • Respond and comply to requests for information
  • Schedule patient appointments
  • Confirm upcoming appointments and recalls according to office protocol
  • Check daily appointment schedule
  • Fill in cancellations and no-shows
  • Organize referrals to other specialists
  • Collect and receipt payments from patients at time of treatment
  • Inform patients of financial treatment plan options
  • Prepare and mail billing statements
  • Sort and distribute incoming and outgoing post
  • Maintain a professional reception area
  • Safeguard patient privacy and confidentiality

Education and Experience
  • General education degree or high school diploma
  • Knowledge of dental terminology, procedures and diagnosis
  • Knowledge of computer and relevant software applications
  • Knowledge of general administrative and clerical procedures
  • Working knowledge of dental insurance

Key Competencies and Skills
  • Communication skills
  • Information collection and management
  • Planning and organizing
  • Accuracy
  • Customer service skills
  • Team work
  • Initiative
  • Adaptability
  • Confidentiality