Front Of House Manager

1 month ago

Winchester, United States Vibrissa Beer - Winchester Full time
Job DescriptionJob Description

Vibrissa Beer and Kitchen – Front of House Manager - Winchester

Salary: $58-60k per year, full-time salaried

Vibrissa Beer is an award-winning brewery and kitchen with two locations: right off the walking mall in historic Winchester, Virginia and on historic Main Street in Front Royal, Virginia. This position is for our Winchester Taproom and Restaurant.

Our goal is to create a gathering place for our customers where they feel welcomed and cared for, whether they seek small intimate gatherings, large catered events, or anything in-between. We designed and built-out our facilities with that goal in mind – our Winchester location includes a spacious taproom, beautiful outdoor beer garden, and full-service kitchen that specialize in upscale pub fare, sourdough pizzas and nationally award-winning beer. 

Our Front of House Manager will build a great service team, design and execute operational processes to support exceptional service, openly and effectively communicate plans and processes to service staff, oversee service performance, and build an organizational culture that places high value on exceptional customer service. The Front of House Manager reports directly to the President and is an active member of our senior management team, working closely with that team to achieve our strategic and business goals. 

Key Responsibilities:

Operations Management:

  •  Staff Development: Recruits, hires and trains all Front-of-House staff, including servers, bartenders, hosts, and bussers, to build a high-performing team dedicated to exceptional customer service.
  • Staff Scheduling: Schedules Front-of-House staff to ensure staffing levels during all hours of service are sufficient to provide the exceptional customer service we demand, while controlling labor costs.
  • Performance Management: Oversees the performance of Front-of-House staff, to include establishing performance metrics, collecting performance data, providing feedback and one-on-one coaching, and intervening to address performance issues.
  • Event Management: Working with our Events Manager, prepares Front-of-House staff for planned events and large catered parties, to ensure exceptional service during these events.
  • POS and Menu Management: Sets up and maintains POS system to include menus, specials, and discounts; ensures on-line and paper menus are current and up-to-date. Manages bar menu and recipe development.
  • Inventory Management: Monitors beverage and bar inventory and places orders to ensure ready supply of beverage items while controlling costs.
  • Compliance: Ensures compliance with health and safety regulations, as well as alcohol serving guidelines.
  • Floor Operations: Through the assistance and oversight of tipped Floor Leads, ensures daily floor operations are well executed and that issues and problems are quickly addressed. Works closely with our chef to ensure smooth service. Manages cash drawers and deposits.
  • Facility Management: Ensures Taproom facility is clean, well-maintained, and attractive to our customers.

Strategic Management: 

  • Strategic Alignment: Ensures Tap Room operations are aligned with Vibrissa’s strategy and goals, including specific business development and sales goals.
  • Operational Systems: Builds clear and effective operational systems and processes that enable staff to effectively carry out their responsibilities and ensure customer service goals and other operational goals are met.
  • Sales and Marketing: Collaborates with marketing team to promote events, special offers, and to drive sales through effective promotions.

Financial Management:

  • Cost Management: Monitors and manages expenditure of resources, including staff resources, cost of goods, and facility maintenance/investment costs to ensure cost metrics are hit and resources are used judiciously. 
  • Cash Management: Ensures sound stewardship of cash by tracking and balancing cash receipts and making cash deposits regularly.

Skills and Qualifications:

  • Leadership: Ability to lead and motivate a diverse team in a fast-paced environment.
  • Communication: Excellent interpersonal skills to effectively communicate with staff, customers, and suppliers.
  • Organizational Skills: Strong ability to multitask and prioritize responsibilities to meet operational needs.
  • Computer Tools: Computer proficiency to include or quickly master tools such as Canva, Toast POS, Microsoft Excel and Google Drive.
  • Problem-Solving: Quick decision-making and problem-solving skills to address issues as they arise.
  • Systems Thinking: Ability to approach requirements and issues systematically and develop comprehensive, long-term solutions aligned with the Vibrissa strategy.
  • Industry Knowledge: Understanding of craft beer trends, food pairing concepts, and restaurant operations.
  • Strong Core Management Behaviors: Honors commitments and deadlines, shares information openly and honestly, works energetically and smartly with a dedication to results, respects others while insisting on high performance.
  • Availability: This is typically a 40 hour per week job, but flexibility and accessibility is required. Availability on nights, weekends, and holidays is also required. (Vibrissa is closed Christmas, Thanksgiving and New Year’s Day.)

Education and Experience:

  • Management experience overseeing a customer-facing team.
  • Previous experience in restaurant management, preferably in a brewery or taproom setting, is highly beneficial OR comparable management experience in a dynamic and customer-focused environment.
  • Certification in food safety and alcohol service (i.e., ServSafe, MART) is required but can be obtained withing one month of hire.

Benefits:

  • Access to Group Health Benefits (Unsubsidized)
  • 10 Paid Vacation Days
  • Employee Discount
  • Opportunities for professional growth and development within a growing company

We look forward to hearing from you

Available shifts and compensation: We have available shifts all days of the week. Compensation is $27.00 - $29.00/hour.

About Vibrissa Beer: Crafting Great Beer, Food, and Experience in the Shenandoah Valley Learn more about us at www.vibrissabeer.com.


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