Help Desk Support Analyst

5 days ago

Hill Air Force Base, United States Potawatomi Federal Solutions Full time
Help Desk Support Analyst 

Location: Hill AFB, UT    

Pls. apply online at:  www.command-cs.com/careers

Clearance Requirement:  ***This position requires an Active Secret Clearance***

Employment Class:  Full Time Regular

FLSA Classification:  Exempt - Salaried

Position Summary:Command Cyber Solutions (a federal government contractor) is seeking a qualified Help Desk Support Analyst to support HILL COMPONENT ENTERPRISE DATA CENTER (CEDC) IT OPERATIONS AND MAINTENANCE SERVICES located at Hill Air Force Base, Utah (HAFB). This program aims to modernize legacy USAF network infrastructure and migrate services into a new AWS Cloud Environment.

Essential Duties & Responsibilities:
  • Support a Help Desk for the Hill CEDC and its customer programs. 
  • The Help Desk shall triage incident and work order tickets for classification and priority, perform AIS updates where required, and be the central point of contact for customers seeking status updates or scheduling information 
  • Incident Management and Troubleshooting and utilize Jira, BMC Remedy, or equivalent tools to log, track, prioritize, and resolve incidents and service requests.
  • Diagnose hardware, software, and network-related issues, escalating complex cases to higher-level support or specialized teams.
  • Ensure timely resolution of tickets within defined Service Level Agreements (SLAs), specifically at it pertains to Incident management. 
  • Monitor IT infrastructure and system performance using SolarWinds or similar monitoring tools.
  • Perform basic troubleshooting and coordinate with the appropriate teams to resolve issues quickly.
  • Collaborate with cross-functional teams to address system-wide issues or service disruptions.

Education & Experience Requirements:
  • Bachelor’s degree in Business or IT related field or equivalent professional experience.
  • Two (2)+ years' of relevant experience.
Certification Requirements (one of the following): 
  • CompTIA A+.
  • CompTIA Security+.
  • Atlassian JIRA Certifications or BMC Certified Associate.
Security Clearance Requirements:
  • Active Secret Clearance. 
Knowledge, Skills & Abilities Requirements:
  • Respond to tech inquiries via email, through online chats, over the phone, or in person.
  • Inform customers about IT products and services.
  • Walk customers step-by-step through the problem-solving process.
  • Help with troubleshooting hardware and software.
  • Strong technical writing skills. 
  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. 
  • Demonstrated written and verbal communication skills. 
  • Proficiency with Windows base applications (Word, Excel, and PowerPoint). 

Working Conditions/Working Environment/Physical Demands
  • Basic office work environment at government facility location.
  • Hours of operation are M-F between 0600-1800; work will be performed during core business hours. 
  • Occasionally, project requirements may require temporary adjustment of work hours/days.
  • Duties are subject to change based on the needs of the customer.

#ClearanceJobs

Command Cyber Solutions is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

About Potawatomi Federal Solutions:

Potawatomi Federal Solutions is a federal government contractor who provides essential services and administrative support to Potawatomi Business Development Corporations’ family of industry-leading federal government contracting subsidiaries. We are 100% tribally owned small business of the Forest County Potawatomi Community of Wisconsin. In 2007, we launched with one mission in mind: to create a profitable tribal enterprise to allow us to invest in the health, wellness, education, environment and future of our people for generations to come. What fuels your fire? We invite you to find out by exploring our career opportunities and joining our dynamic team of innovative professionals

  • IT Support/Help Desk Analyst

    7 months ago

    Rocky Hill, United States Global Help Desk Services, Inc. Part time $15 - $18

    Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change): Part-Time Open Position(s): Mon-Fri 8:30a-12:30pWho We Are: We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to have great...

  • Bilingual Help Desk Analyst

    7 months ago

    Rocky Hill, United States Global Help Desk Services, Inc. Full time $16 - $20

    Job Details:Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Wed 4:30p-10:30p; Thu-Sat 10:30a-10:30pReports to: Team Lead.Who We Are:We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty,...

  • Bilingual IT Help Desk Analyst

    3 months ago

    Rocky Hill, United States Global Help Desk Services, Inc. Full time $16 - $20

    Job Details:Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Mon-Fri 8a - 4:30pReports to: Team Lead.Who We Are:We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of...

  • Technical Help Desk Analyst

    2 weeks ago

    Eglin Air Force Base, United States OSAAVA Services Full time

    Job DescriptionIn this Technical Help Desk Analyst position at OSAAVA Services, you will provide analytical techniques and procedures to support clients, systems, and networks. You will consult with users to determine hardware, software, and system functionality, and troubleshoot and resolve software, hardware, and communications issues related to supported...

  • Technical Support Analyst Position for Experienced IT Professionals

    2 weeks ago

    Rock Hill, South Carolina, United States Global Help Desk Services, Inc. Full time

    Global Help Desk Services, Inc.A Part-Time IT Help Desk Analyst (IT Support) Opportunity AwaitsWe are a rapidly growing technical help desk outsourcer dedicated to delivering exceptional customer service. Our mission is built on the core values of integrity, honesty, and a commitment to excellence.This part-time position entails resolving complex technical...

  • Global Help Desk Specialist

    2 weeks ago

    Rock Hill, South Carolina, United States Global Help Desk Services, Inc. Full time

    We are a leading technical help desk outsourcer dedicated to delivering exceptional customer service via phone, web portal, email, and CHAT. Our team is built on core values of integrity, honesty, and excellence.Job Description:Provide timely support to resolve customer issues and minimize downtime.Develop strong documentation skills in call-tracking...

  • Help Desk Support Analyst

    1 month ago

    Hill AFB, United States Potawatomi Federal Solutions Full time

    Help Desk Support Analyst Location: Hill AFB, UTPls. apply online at:  www.command-cs.com/careersEmployment Class:  Full Time RegularFLSA Classification:  Exempt - SalariedPosition Summary: Command Cyber Solutions (a federal government contractor) is seeking a qualified Help Desk Support Analyst to support HILL COMPONENT ENTERPRISE DATA CENTER (CEDC) IT...

  • Help Desk Specialist

    2 weeks ago

    Eglin Air Force Base, United States OSAAVA Services Full time

    Job Title: Help Desk SpecialistLocation: Eglin AFB, FLAbout the Job:We are seeking a highly skilled and experienced Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients, troubleshooting software and hardware issues, and collaborating with our IT team to resolve complex...

  • Help Desk System Admin

    1 week ago

    Hill Air Force Base, United States Disability Solutions Full time

    Job Description About BAE Systems Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation’s...

  • Technical Support Specialist

    1 month ago

    Rock Hill, South Carolina, United States Global Help Desk Services, Inc. Full time

    Job Title: Technical Support SpecialistAbout Global Help Desk Services, Inc.We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to provide exceptional service to our customers through phone, web portal, email, and CHAT support channels. We...

  • Field Support Representative

    7 days ago

    Beale Air Force Base, United States CyberCoders Full time

    FSR AnalystPosition OverviewThe FSR Analyst plays a crucial role in providing technical support and analytical expertise to ensure optimal performance of intelligence systems. This position focuses on leveraging various intelligence tools and platforms to analyze data and deliver actionable insights, while also training users to maximize the effective use of...

  • Field Support Representative

    6 days ago

    Beale Air Force Base, United States CyberCoders Full time

    FSR AnalystPosition OverviewThe FSR Analyst plays a crucial role in providing technical support and analytical expertise to ensure optimal performance of intelligence systems. This position focuses on leveraging various intelligence tools and platforms to analyze data and deliver actionable insights, while also training users to maximize the effective use of...

  • Help Desk Technician

    3 months ago

    Scott Air Force Base, United States BuddoBot Full time

    JOB DESCRIPTION Position:Help Desk Technician Position Summary: Our company is seeking a Help Desk Technician to provide support for the production environments and possess working knowledge of the fundamental operations of relevant software, hardware, and networks for the production systems. The position requires experience in call-tracking applications...

  • CyberCoders | Field Support Representative

    7 days ago

    beale air force base, United States CyberCoders Full time

    FSR AnalystPosition OverviewThe FSR Analyst plays a crucial role in providing technical support and analytical expertise to ensure optimal performance of intelligence systems. This position focuses on leveraging various intelligence tools and platforms to analyze data and deliver actionable insights, while also training users to maximize the effective use of...

  • CyberCoders | Field Support Representative

    7 days ago

    beale air force base, United States CyberCoders Full time

    FSR AnalystPosition OverviewThe FSR Analyst plays a crucial role in providing technical support and analytical expertise to ensure optimal performance of intelligence systems. This position focuses on leveraging various intelligence tools and platforms to analyze data and deliver actionable insights, while also training users to maximize the effective use of...

  • IT Help Desk Expert

    3 weeks ago

    Scott Air Force Base, Illinois, United States BuddoBot Inc Full time

    About the RoleBuddoBot Inc is a dynamic company that requires a highly motivated IT Help Desk Expert to join our team. In this role, you will be responsible for providing top-notch technical support to our customers, responding to inquiries via phone, email, and in-person.The successful candidate will have a solid understanding of software applications,...

  • Help Desk Operations Specialist

    1 week ago

    Scott Air Force Base, Illinois, United States BuddoBot Inc Full time

    Job Title: Help Desk Operations SpecialistAbout BuddoBot Inc:BuddoBot Inc is a leading provider of innovative solutions for the mobility air force. Our mission is to deliver integrated Command, Control, Communications, and Computer Information (C4I) systems that enable our customers to achieve their goals.Salary Range: $60,000 - $80,000 per annumJob...

  • Highly Skilled Technical Support Specialist

    2 weeks ago

    Rock Hill, South Carolina, United States Global Help Desk Services, Inc. Full time

    We are a dynamic and rapidly growing technical help desk outsourcer, Global Help Desk Services, Inc., dedicated to delivering exceptional customer service and exceeding industry standards. Our core values of integrity, honesty, and excellence drive our mission to provide top-notch support via various channels.Job Overview:We are seeking a mature, honest, and...

  • Help Desk Technician II

    2 months ago

    Dyess Air Force Base, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Computer Hardware, Help Desk Support, Technical SupportCertifications:NoneExperience:1 + years of related experienceUS Citizenship Required:YesJob...

  • F-35 Help Desk Specialist | Secret clearance

    1 month ago

    Edwards Air Force Base, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Interim SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:BMC Remedy Ticketing System, Help Desk Support, IT Help DeskCertifications:NoneExperience:5 + years of related experienceUS Citizenship Required:YesJob...