Technical Support Analyst Position for Experienced IT Professionals
7 days ago
A Part-Time IT Help Desk Analyst (IT Support) Opportunity Awaits
We are a rapidly growing technical help desk outsourcer dedicated to delivering exceptional customer service. Our mission is built on the core values of integrity, honesty, and a commitment to excellence.
This part-time position entails resolving complex technical issues to minimize downtime for our clients. The ideal candidate will possess excellent soft skills, strong troubleshooting abilities, and a willingness to learn industry trends and best practices through ongoing training sessions and workshops.
The Technical Support Analyst will be responsible for:
- Efficiently resolving technical support requests via phone, web portal, email, and chat platforms
- Providing high-quality documentation in call-tracking systems
- Maintaining knowledge of industry developments and emerging technologies
- Collaborating with coworkers and management to ensure seamless communication
- Enhancing business, verbal, and written skills through continuous professional development
Requirements:
- Previous experience in help desk, desktop, or network administration, including client-side VPN and Citrix expertise
- Typing speed of at least 30 words per minute
- Beneficial certifications: A+, NET+, MCP, MOUS Certification, HDI's SCA Certification
Additional Benefits:
- A dynamic work environment that fosters growth and opportunities for advancement
- A team-oriented culture that values employee well-being and recognition
Estimated Salary Range: $40,000 - $60,000 per annum (dependent on location and experience)
Please note that only selected candidates will be contacted for an interview.
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