Technical Support Analyst Position for Experienced IT Professionals

7 days ago


Rock Hill, South Carolina, United States Global Help Desk Services, Inc. Full time
Global Help Desk Services, Inc.

A Part-Time IT Help Desk Analyst (IT Support) Opportunity Awaits

We are a rapidly growing technical help desk outsourcer dedicated to delivering exceptional customer service. Our mission is built on the core values of integrity, honesty, and a commitment to excellence.

This part-time position entails resolving complex technical issues to minimize downtime for our clients. The ideal candidate will possess excellent soft skills, strong troubleshooting abilities, and a willingness to learn industry trends and best practices through ongoing training sessions and workshops.

The Technical Support Analyst will be responsible for:
  • Efficiently resolving technical support requests via phone, web portal, email, and chat platforms
  • Providing high-quality documentation in call-tracking systems
  • Maintaining knowledge of industry developments and emerging technologies
  • Collaborating with coworkers and management to ensure seamless communication
  • Enhancing business, verbal, and written skills through continuous professional development

Requirements:
  • Previous experience in help desk, desktop, or network administration, including client-side VPN and Citrix expertise
  • Typing speed of at least 30 words per minute
  • Beneficial certifications: A+, NET+, MCP, MOUS Certification, HDI's SCA Certification

Additional Benefits:
  • A dynamic work environment that fosters growth and opportunities for advancement
  • A team-oriented culture that values employee well-being and recognition

Estimated Salary Range: $40,000 - $60,000 per annum (dependent on location and experience)

Please note that only selected candidates will be contacted for an interview.

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