Highly Skilled Technical Support Specialist

1 week ago


Rock Hill, South Carolina, United States Global Help Desk Services, Inc. Full time

We are a dynamic and rapidly growing technical help desk outsourcer, Global Help Desk Services, Inc., dedicated to delivering exceptional customer service and exceeding industry standards. Our core values of integrity, honesty, and excellence drive our mission to provide top-notch support via various channels.

Job Overview:

We are seeking a mature, honest, and IT-proficient individual with outstanding soft skills to fill the position of Bilingual (Spanish/English) IT Help Desk Analyst. As a key member of our team, you will be responsible for resolving support issues efficiently, providing excellent documentation skills in call-tracking systems, and possessing strong troubleshooting abilities.

Key Responsibilities:

  • Resolve technical issues promptly to minimize downtime for customers
  • Provide accurate and detailed documentation in call-tracking systems
  • Demonstrate expertise in troubleshooting non-shrink-wrap related issues
  • Maintain knowledge of industry trends and best practices through training sessions and workshops
  • Collaborate effectively as a team player, communicating seamlessly with coworkers and managers
  • Pursue continuous professional growth and development

Requirements:

  • Previous experience in help desk, desktop, or network administration, with proficiency in client-side VPN and Citrix
  • Type at least 30 WPM with high accuracy
  • Beneficial certifications: A+, NET+, MCP, MOUS, or HDI's SCA Certification
  • Pass a drug test

Company Benefits:

  • Vacation and sick leave accruals begin on the first day of training
  • Nine paid holidays with optional personal days
  • $290 monthly contribution towards medical premiums
  • $10,000 life insurance and short-term disability coverage
  • Dental, long-term disability, and additional voluntary term life insurance options available

Estimated Salary Range: $45,000 - $65,000 per annum, depending on location and experience.



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