Help Desk Specialist

2 weeks ago


Eglin Air Force Base, United States OSAAVA Services Full time

Job Title: Help Desk Specialist

Location: Eglin AFB, FL

About the Job:

We are seeking a highly skilled and experienced Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients, troubleshooting software and hardware issues, and collaborating with our IT team to resolve complex technical problems.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person.
  • Troubleshoot software and hardware issues using analytical techniques and procedures.
  • Collaborate with the IT team to resolve complex technical problems.
  • Document and track technical issues using our help desk software.
  • Perform other duties as assigned by management.

Requirements:

  • 1+ years of experience in a help desk role.
  • Demonstrated experience working with Windows AD environments.
  • Strong problem-solving skills and ability to work independently.
  • Ability to communicate effectively with clients and internal stakeholders.
  • Active/valid DoD TS/SCI-eligible clearance.

Salary: $60,000 - $80,000 per year.



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