Employee Services Partner

3 weeks ago

Providence, United States Providence Public Schools Full time $50,770 - $59,390
JOB DESCRIPTION
Please note this is a full time role on-site at our main location: 797 Westminster Street, Providence RI
Shift: Monday - Friday 6:00am-2:00pm
Reporting directly to the Senior Employee Services Partner, the Employee Services Partner will be responsible for transacting and directly supporting employee requests and inquiries around employee leaves, sick and vacation time, salary verifications, substitute management, and general online updates and maintenance of employee records.  The Employee Services Partner will also support the HC Partner in fulfilling requests for the schools regarding employee personnel information.
The ideal candidate will provide high levels of customer service with the ability to work efficiently.  In addition, the candidate will leverage technical applications and tools as well as drive continual process improvements. 
Group 7, 12 month Clerical Position
**Contingent upon funding**
EDUCATION TRAINING AND EXPERIENCE:
  • High School Diploma or GED Diploma required
  • Bachelor’s Degree  or equivalent professional experience preferred
  • Successful completion of an appropriate clerical test

MINIMUM QUALIFICATIONS STANDARDS:
  • Appropriate skills and/or knowledge of Microsoft Office (Word, Excel, Access) and Lawson as required or willing to be trained; Typing proficiency
  • Strong interpersonal and communication skills and experience (including in person, phone, email)
  • Exemplary organization skills and attention to detail maintaining and updating physical and digital employee records
  • Demonstrated success in providing high levels of excellent customer service skills, verbal and written communication, and relationship building experience
  • Excellent organizational skills and demonstrated ability to multi-task and prioritize daily tasks
  • Ability to plan, organize, complete assigned work 
  • Strong interpersonal and communication skills and experience
  • Tactful, with the ability to deal with a variety of situations and a high level of confidentiality
  • Experience working effectively with a wide range of constituencies in a diverse community 
  • Bilingual preferred

DESCRIPTION OF DUTIES, RESPONSIBILITIES AND CURRICULAR LINKAGESThe Employee Services Partner’s responsibilities will include, but not be limited to the following: 
COMPLIANCE AND EMPLOYEE INFORMATION MANAGEMENT:
  • Manage and coordinate all aspects, including records, of all leaves of absence administration including advising employees, preparation and intake of forms, submission of forms, and any required employee/manager follow-up
  • Execute the attendance information management process 
  • Maintain employee files in line with school department’s policies and government regulations
  • Coordinate all aspects of the separation process including paperwork (i.e. release agreements (when appropriate), and inform all applicable departments of changes (IT, Payroll, etc.)
  • Maintain confidentiality regarding employee related processes and matters as required

EMPLOYEE CUSTOMER SERVICE:
  • Provide responsive and superior customer service to both candidates and employees as the first point of contact for all walk-in, email, and customer care center and support
  • Work collaboratively with Senior Employee Services Partner for flagged attendance concerns and monitor absences to make necessary adjustments to ensure coverage
  • Oversee arrangements for substitute coverage and enter staff absences as needed
  • Complete employment verification and changes as requested
  • General problem solving support for staff members
  • Processing of resignations and retirements and off-boarding communication
  • File all HR employee services related documents

SUBSTITUTE MANAGEMENT:
  • Manage and serve as the process owner with substitute staffing which includes hiring and placement 
  • Support onboarding and hiring process, scheduling and coordination of new hire orientations while supporting with new employee questions
  • Conduct background screening as requested or assigned
  • Welcome outreach to ensure substitute employees are set up on all HR systems, reports as appropriate
  • Maintain daily data records of absence fill rates by school/department
  • Maintain confidentiality of all records and transactions
  • Process employment verifications
  • Maintain confidentiality and follow school department, state, and federal policies and procedures
  • Assist with special projects as requested or assigned


About Providence Public Schools:

The Providence Public School District (PPSD) serves approximately 22,000 students attending our 37 schools. PPSD employs more than 3,200 professionals who work in and provide support to our schools, which include 21 elementary schools, 7 middle schools, 9 high schools and 2 public district charter schools. Of our employees, approximately 2,000 are educators, and more than 600 others directly support students and families in our schools. Approximately 55% of students come from homes where English is not the primary language spoken. Combined, our students and families speak 55 different languages and hail from 91 countries of origin. In PPSD, the teachers and leaders set high expectations for academic achievement, provide equal access to differentiated instruction, and endeavor to close the achievement and opportunity gap among historically marginalized subgroups within the schools. PPSD is a great place for those who desire an environment that supports their creativity and ingenuity, and respects their credentials and abilities as a teacher.

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